CSS Failing

  • Resolved damax83

    (@damax83)


    3 months ago

    Failed to generate Critical CSS

    Hmm, looks like something went wrong. We’re still seeing an unexpected error. Please reach out to our support to get help.

    Have been getting this CSS error. Has to be the plugin as I’ve done literally nothing to my site. While I’m here, why is the CSS generator so slow when it is working? It takes over an hour to generate my CSS.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Hermitband

    (@hermitband)

    3 months ago

    I’ve been getting the same.

    When I click “See error message” it comes up with:

    I’m a teapot

    TomKephart

    (@tomkephart)

    3 months ago

    Same problem. “See error message” produces

    Internal Server Error

    Just updated the Critical CSS a couple of days ago. Might be related to the most recent Jetpack update?

    Plugin Support Alin (a11n)

    (@alinclamba)

    3 months ago

    Hi @damax83,

    Thank you for bringing this issue to our attention. To assist you further, could you please share your site’s URL with us? If you prefer to keep it private, feel free to send it via email using our contact form. We’ll investigate the CSS error and provide you with a solution.

    Hi @hermitband and @tomkephart,

    To ensure we can address your concerns effectively and per the forum guidelines, please open separate threads here. This will allow us to provide personalized assistance and keep track of each problem individually.

    Thank you!

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    2 months, 3 weeks ago

    Hi @damax83,

    Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter damax83

    (@damax83)

    2 months, 3 weeks ago

    it’s dmscycles.co.uk

    Thread Starter damax83

    (@damax83)

    2 months, 3 weeks ago

    Hi any movement on this issue?

    Plugin Support Alin (a11n)

    (@alinclamba)

    2 months, 3 weeks ago

    Hi @damax83,

    Thank you for your report about the issue you’re facing with Jetpack Boost when trying to regenerate Critical CSS. 

    We are actively investigating this matter as it appears to be affecting more users recently. Rest assured, we will keep you updated on our progress and any resolutions. 

    Please stay tuned!

    Thread Starter damax83

    (@damax83)

    2 months, 2 weeks ago

    Thanks

    Plugin Support Alin (a11n)

    (@alinclamba)

    2 months, 2 weeks ago

    Hi @damax83,

    Could you please check for any errors in your browser’s console while attempting to regenerate Critical CSS using Jetpack Boost? Here’s how to do it:

    1. Go to Jetpack → Boost in your WordPress dashboard.
    2. Open your browser’s console. If you’re using Chrome, press Ctrl + Shift + J on Windows/Linux or Cmd + Option + J on Mac.
    3. Ensure the Critical CSS feature is active, then press ‘Regenerate’ and observe.

    If any errors pop up in the console, kindly capture a screenshot. You can use tools like Snipboard (https://snipboard.io/) or Imgur (https://imgur.com) to snapshot and share the image. Please paste the screenshot link in your response.

    We appreciate your cooperation!

    Thread Starter damax83

    (@damax83)

    2 months, 2 weeks ago

    Hey yeah there is an error. I’m blocking Jatpack from running somehow but I am not entirely sure why or how.

    Plugin Support Alin (a11n)

    (@alinclamba)

    2 months, 1 week ago

    Hi @damax83,

    Thank you for the screenshot. Now, can you please try one more thing? Please deactivate the plugins, all of them except Jetpack Boost, then navigate to Jetpack > Boost, ensure the Critical CSS feature is enalbed and click the “Regenerate” button to see how it goes (screenshot: https://d.pr/i/7fzpW4).

    Looking forward to hearing back from you.

    Thread Starter damax83

    (@damax83)

    2 months, 1 week ago

    It is a live shop website, I can’t disable all of the plugins. Nothing would work.

    Plugin Support Alin (a11n)

    (@alinclamba)

    2 months, 1 week ago

    Hi @damax83,

    I realize that disabling all plugins on a live site isn’t ideal. How about deactivating the plugins one at a time and then using the “Regenerate” button in Jetpack → Boost to try regenerating the Critical CSS after each change? Alternatively, if you can set up a clone of your site and provide us with access, we can investigate this more thoroughly. For this option, you can reach out to us privately using the contact form.

    Let me know how would you like to proceed so we can assist further.

    Thread Starter damax83

    (@damax83)

    2 months, 1 week ago

    Hi situation has resolved itself. I guess a plugin update somewhere fixed things. I can now re-generate CSS and you can close this thread.

    Plugin Support Emily A. (a11n)

    (@happyaxident)

    2 months ago

    Ok, good to know! Thank you for the update. Please post again if anything else comes up!

Viewing 15 replies - 1 through 15 (of 15 total)
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