Cant login or reset password

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jamie

    (@codente)

    2 months ago

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter soundswaste

    (@soundswaste)

    1 month, 2 weeks ago

    Hi Jamie, thank you for your message! I tried the following :

    1. Manually resetting plugins:
      • Login > I tried that, and then tried to login but the issue remained.
      • Reset password >I tried going to my forgot-password page – but the page breaks with the plugins directory reset.
    2. Disabling theme
      • Login > Original issue remains
      • Reset password > The page goes blank with the theme disabled.

    What do you think?

    • This reply was modified 1 month, 2 weeks ago by soundswaste.
    Jamie

    (@codente)

    1 month, 2 weeks ago

    Can you provide your Site Health info from Tools > Site Health and then go to the Info tab?

    Thread Starter soundswaste

    (@soundswaste)

    1 month, 2 weeks ago

    Hi Jamie,

    I am not able to access Tools > Site Health coz I am not able to login to my dashboard. Is there any other way?

    In the meantime, I was able to login to my cPanel and upgrade WordPress to the latest version (6.3.4). After that, I tried to access forgot password > which seemed to submit fine and told me that I should receive an email. But no email has been recieved.

    I also accessed my phpMyAdmin and changed my password manually in the wp_users table (user_pass column) and tried logging in with that but it keeps saying that its a wrong password.

    Thread Starter soundswaste

    (@soundswaste)

    1 month, 2 weeks ago

    Okay .. I am able to login now!
    When updating the password in the DB, I had to also set the user_pass field as ‘md5’ and that allowed me to login. Phew!

    I ll now investigate my themes and plugins, and see whats causing the issue. If you have any other tips for me, please let me know. Highly appreciate your support. Here’s my site-health info btw: 

    ` wp-core

version: 6.3.4
site_language: en
user_language: en
timezone: +00:00
permalink: /%category%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 2
dotorg_communication: true wp-paths-sizes

wordpress_path: /home/yvfij1snrmjz/public_html
wordpress_size: 249.58 MB (261704240 bytes)
uploads_path: /home/yvfij1snrmjz/public_html/wp-content/uploads
uploads_size: 33.51 MB (35133303 bytes)
themes_path: /home/yvfij1snrmjz/public_html/wp-content/themes
themes_size: 21.91 MB (22970219 bytes)
plugins_path: /home/yvfij1snrmjz/public_html/wp-content/plugins
plugins_size: 155.79 MB (163353753 bytes)
database_size: 9.59 MB (10059776 bytes)
total_size: 470.37 MB (493221291 bytes) wp-active-theme

name: Twenty Twenty (twentytwenty)
version: 2.0 (latest version: 2.6)
author: the WordPress team
author_website: https://wordpress.org/
parent_theme: none
theme_features: core-block-patterns, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, woocommerce, widgets-block-editor, post-thumbnails, automatic-feed-links, custom-background, custom-logo, title-tag, html5, align-wide, responsive-embeds, customize-selective-refresh-widgets, editor-color-palette, editor-font-sizes, editor-styles, widgets, menus, editor-style
theme_path: /home/yvfij1snrmjz/public_html/wp-content/themes/twentytwenty wp-themes-inactive (7)

Astory: version: 1.0.7, author: codeclove (latest version: 1.0.9)
Hello Elementor: version: 2.6.1, author: Elementor Team (latest version: 3.0.1)
Ona Minimal: version: 1.0.4, author: DeoThemes (latest version: 1.0.10)
Ona: version: 1.11, author: DeoThemes (latest version: 1.20.8)
Twenty Twenty-One: version: 1.9, author: the WordPress team (latest version: 2.2)
Twenty Twenty-Three: version: 1.2, author: the WordPress team (latest version: 1.4)
Twenty Twenty-Two: version: 1.5, author: the WordPress team (latest version: 1.7) wp-mu-plugins (2)

azaxupei.php: author: (undefined), version: (undefined)
WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (12)

Akismet Anti-spam: Spam Protection: version: 5.3, author: Automattic - Anti-spam Team (latest version: 5.3.2)
Google Analytics for WordPress by MonsterInsights: version: 8.16, author: MonsterInsights (latest version: 8.26.0)
PDF Invoices & Packing Slips for WooCommerce: version: 3.5.6, author: WP Overnight (latest version: 3.8.2)
Really Simple SSL: version: 7.0.5, author: Really Simple Plugins (latest version: 8.1.3)
Simple Custom CSS and JS: version: 3.45, author: SilkyPress.com (latest version: 3.46)
WooCommerce: version: 7.8.0, author: Automattic
WooCommerce Payments: version: 6.0.0, author: Automattic (latest version: 7.6.0)
WooCommerce PayPal Payments: version: 2.1.0, author: WooCommerce (latest version: 2.7.0)
WPC Name Your Price for WooCommerce: version: 2.0.4, author: WPClever (latest version: 2.1.1)
WP Encryption - One Click SSL & Force HTTPS: version: 6.2.0, author: WP Encryption SSL HTTPS (latest version: 7.2.0)
WPForms Lite: version: 1.8.2.1, author: WPForms (latest version: 1.8.8.3)
WP Mail SMTP: version: 3.8.0, author: WP Mail SMTP (latest version: 4.0.1) wp-plugins-inactive (3)

Hello Dolly: version: 1.7.2, author: Matt Mullenweg
Limit Login Attempts Reloaded: version: 2.25.14, author: Limit Login Attempts Reloaded (latest version: 2.26.9)
UpdraftPlus - Backup/Restore: version: 1.23.6, author: UpdraftPlus.Com, DavidAnderson (latest version: 1.24.3) wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1809
imagemagick_version: ImageMagick 7.1.1-19 Q16-HDRI x86_64 21601 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 32M
upload_max_filesize: 32M
max_effective_size: 32 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 281 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 12288
imagick::RESOURCETYPE_MAP: 141 GB
imagick::RESOURCETYPE_MEMORY: 70 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27 wp-server

server_architecture: Linux 4.18.0-513.18.1.lve.2.el8.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: -1
upload_max_filesize: 32M
php_post_max_size: 32M
curl_version: 7.87.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-05-17T10:16:49+00:00
utc-time: Friday, 17-May-24 10:16:49 UTC
server-time: 2024-05-17T10:16:47+00:00 wp-database

extension: mysqli
server_version: 10.6.17-MariaDB-cll-lve
client_version: mysqlnd 7.4.33
max_allowed_packet: 268435456
max_connections: 250 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/yvfij1snrmjz/public_html/wp-content
WP_PLUGIN_DIR: /home/yvfij1snrmjz/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable wp_mail_smtp

version: 3.8.0
license_key_type: lite
debug: No debug notices found.
lite_install_date: Apr 24, 2023 @ 7:42pm wpforms

version: 1.8.2.1
lite: Jun 22, 2023 @ 2:50pm
upload_dir: Writable
total_forms: undefined
total_submissions: undefined
    Jamie

    (@codente)

    1 month, 2 weeks ago

    What are your URLs set to in WP Admin > Settings > General?

    In the Site Info they show like this

    WP_HOME: undefined
    WP_SITEURL: undefined

    Which is odd.

Viewing 6 replies - 1 through 6 (of 6 total)
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