Cannot replace the headers image with a custom image

  • schrumbi

    (@schrumbi)


    2 years, 11 months ago

    Hi,

    I tried to replace the default header image by an custom image. When I try to publish the image I am getting an error message “Etwas scheint schiefgelaufen zu sein. Warte einige Sekunden und versuche es dann erneut” – in english: “Something went wrong. Please wait a few seconds an try it again”.

    I waited a few secondes, I tried it again, but the error message appears every time, my changes are not accepted.

    What can I do to solve this issue?

    Regards

    Bernd

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Bikalpa ThemeGrill Support

    (@bikku)

    2 years, 11 months ago

    Hey @schrumbi ,

    Thank you for writing in,

    Could you please try once after deactivating all the third-party plugins? Do let me know if this works or not.

    Regards,
    ThemeGrill Support Team

    Thread Starter schrumbi

    (@schrumbi)

    2 years, 10 months ago

    Hi bikku,

    after deactivating all third-party-plugins, the error remains the same.

    Regards,
    Bernd

    Thread Starter schrumbi

    (@schrumbi)

    2 years, 10 months ago

    @bikku,

    please answer to my last post. I was not able to solve the problem yet, and I dont want to change the theme to another one, because I like this theme.

    Best regards

    Bernd

    Bikalpa ThemeGrill Support

    (@bikku)

    2 years, 10 months ago

    Hey @schrumbi ,

    Have you made any changes to your theme’s code? If so then that is probably the reason for this. Please revert the changes and try again. Do let me know if this is not the case.

    Regards,
    ThemeGrill Support Team

    Thread Starter schrumbi

    (@schrumbi)

    2 years, 10 months ago

    Hello @bikku,

    no, I did not make any changes in the theme’s code (I’m not a programmer or anything like that).

    Shall I try the reinstall the theme again?

    Best regards

    Bernd

    Thread Starter schrumbi

    (@schrumbi)

    2 years, 10 months ago

    Hi @bikku ,

    I tried to reinstall the theme and then I treid to change the picture. But it did not work, the error message remains the same.

    Rgeards

    Bernd

    Bikalpa ThemeGrill Support

    (@bikku)

    2 years, 9 months ago

    Hey @schrumbi ,

    Kindly contact your hosting provider once for this issue and if the problem still occurs, I would like to request you to contact us via our live chat. You can do so by going to ThemeGrill’s website.

    Regards,
    ThemeGrill Support Team

Viewing 7 replies - 1 through 7 (of 7 total)
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