Cannot Login
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I need some help. Just today, all of the sudden, I and my friends cannot log into the website that we’ve been working on anymore. On the login page, www………….com/login, once we typed in the email and password like we always did, it kept showing the same login format to refill the email and password again and again. We have tried it on different devices but they’re the same. We also know that it’s not the password we entered that’s wrong because in such case, it would show that “Youve entered a wrong password” or some sort on the login page, but here, it’s nothing. But looking at the address https thing, I notice that there’s some change when we clicked log in, but still showing the same login screen not bringing us to the backend of the website. I only know little about coding, but ill try to understand them as best as I can. THANKS BEFOREHAND. LOOKING FORWARD FOR YOUR REPLLIES.
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This article lists several completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://wordpress.org/support/article/resetting-your-password/
Anyhow, use the PHPMYADMIN method to look at your wp_users table. Are your logins there? If so, they reset the password(s).
Hello Steven, I don’t think this is due to the incorrect password problem as I said it doesn’t show the red message saying that i’ve entered the wrong password, tho it still does that if I enter something incorrect for password, otherwise, it looks like to me that it just doesn’t get me logged in at all even though i’ve entered the correct one.
Do you have any plugins that affect the login process? Can you share a real link (no login info, please) to your site?
Hi Steven!! My site is testnisset.com . And for the plugins, I’ve tried renaming the folder in the database but still doesn’t work when logging in.
Your site times out for me.
Errors like this may be logged. Check the error log on your server. If you can’t find the log, please contact your host.
Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/
You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.
If you cannot access wp-admin, there are other ways to deactivate plugins: https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus
Hello Steven, Thanks for your replies. I have turned on what you told me the wp-debug and now I saw that there is something corrupt related to wp_option but I cannot find it in the file manager. What do I do next?
For the plugins and themes, I have turned them off and on several times to recheck but still does not work… Thanks for your patience, im really new to this but im looking forward to continue this investigation. Thanks again.
What was in the debug log?
Here are a few logs, I am not sure which one, they look different too. What am I supposed to do next?
[19-Feb-2024 16:36:43 UTC] WordPress database error Index for table ‘wp_options’ is corrupt; try to repair it for query DELETE FROM
wp_options
WHEREoption_name
= ‘_site_transient_bsf_analytics_track’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, BSF_Analytics->maybe_track_analytics, get_site_transient, delete_site_option, delete_network_option, delete_option[19-Feb-2024 16:36:43 UTC] WordPress database error Index for table ‘wp_options’ is corrupt; try to repair it for query DELETE FROM
wp_options
WHEREoption_name
= ‘_site_transient_timeout_bsf_analytics_track’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, BSF_Analytics->maybe_track_analytics, get_site_transient, delete_site_option, delete_network_option, delete_option[19-Feb-2024 16:36:43 UTC] WordPress database error Index for table ‘wp_options’ is corrupt; try to repair it for query UPDATE
wp_options
SEToption_value
= ‘1708533403’,autoload
= ‘no’ WHEREoption_name
= ‘_site_transient_timeout_bsf_analytics_track’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, BSF_Analytics->maybe_track_analytics, set_site_transient, update_site_option, update_network_option, update_option[19-Feb-2024 16:36:44 UTC] WordPress database error Index for table ‘wp_options’ is corrupt; try to repair it for query INSERT INTO
wp_options
(option_name
,option_value
,autoload
) VALUES (‘_transient_doing_cron’, ‘1708360604.0020389556884765625000’, ‘yes’) ON DUPLICATE KEY UPDATEoption_name
= VALUES(option_name
),option_value
= VALUES(option_value
),autoload
= VALUES(autoload
) made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, _wp_cron, spawn_cron, set_transient, add_option[19-Feb-2024 16:36:44 UTC] WordPress database error Index for table ‘wp_hustle_tracking’ is corrupt; try to repair it for query INSERT INTO
wp_hustle_tracking
(module_id
,page_id
,module_type
,action
,ip
,date_created
,date_updated
) VALUES (‘1’, ‘7324’, ‘slidein’, ‘view’, ‘36.37.169.15’, ‘2024-02-19 23:36:44’, ‘2024-02-19 23:36:44’) made by do_action(‘wp_ajax_nopriv_hustle_module_viewed’), WP_Hook->do_action, WP_Hook->apply_filters, Hustle_Module_Front_Ajax->module_viewed, Hustle_Tracking_Model->save_tracking, Hustle_Tracking_Model->save[19-Feb-2024 16:36:44 UTC] WordPress database error Index for table ‘wp_options’ is corrupt; try to repair it for query DELETE FROM
wp_options
WHEREoption_name
= ‘_site_transient_bsf_analytics_track’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, BSF_Analytics->maybe_track_analytics, get_site_transient, delete_site_option, delete_network_option, delete_option[19-Feb-2024 16:36:44 UTC] WordPress database error Index for table ‘wp_options’ is corrupt; try to repair it for query DELETE FROM
wp_options
WHEREoption_name
= ‘_site_transient_timeout_bsf_analytics_track’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, BSF_Analytics->maybe_track_analytics, get_site_transient, delete_site_option, delete_network_option, delete_option[19-Feb-2024 16:36:44 UTC] WordPress database error Index for table ‘wp_options’ is corrupt; try to repair it for query UPDATE
wp_options
SEToption_value
= ‘1708533404’,autoload
= ‘no’ WHEREoption_name
= ‘_site_transient_timeout_bsf_analytics_track’ made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, BSF_Analytics->maybe_track_analytics, set_site_transient, update_site_option, update_network_option, update_option[19-Feb-2024 16:36:44 UTC] PHP Warning: session_start(): Cannot start session when headers already sent in /home/u543825496/domains/testnisset.com/public_html/wp-content/plugins/wp-visitors-widget/modules/hooks.php on line 13
Using PHPMYADMIN from your hosting control panel, repair the table “wp_options”.
Hi Steven! This is what it says when I try to repair “The storage engine for the table doesn’t support repair”.
Ok, then, time to fallback. Do you (or your host) have a backup of the site?
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