cannot edit with elementor with metform active

  • Resolved helpsit

    (@helpsit)


    1 year, 1 month ago

    hi. ive had an issue today where i cannot edit any pages with elementor if metform plugin is enabled.
    This has only popped up in the last few days and has caused huge issues.

    Is there a fix for this please?

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter helpsit

    (@helpsit)

    1 year, 1 month ago

    Any news on this?

    • This reply was modified 1 year, 1 month ago by helpsit.
    Plugin Support Reedwanul Haque

    (@reedwanul)

    1 year, 1 month ago

    Hi @helpsit,

    Thanks for reaching out to us.

    In most cases, this happens because the PHP memory limit configurations are less than recommended. Please make sure the below configurations match your system:

    - PHP time limit = 300 
- PHP memory limit = 512M

    If you’re unsure how to configure these, please contact your hosting provider, they’ll do this for you. You can see your current configurations from Tools > Site Health > Info > Server (https://d.pr/v/zrw0XL)

    Then, the issue you are having can happen due to caches or third-party theme/plugin conflict. Will you please check by clearing the caches completely from your site and browser?

    You can run a conflict test on your site to determine what actually causes the issue.

    • To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
    • If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementor and MetForm to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

    Let me know your findings after performing the conflict test.

    Best Regards,
    Reju

    Thread Starter helpsit

    (@helpsit)

    1 year, 1 month ago

    I have just increased the limits and tested and no luck.
    I switched off all plugins bar elementor and the site worked. then enabled metform and then the issue occurs.

    Plugin Support Reedwanul Haque

    (@reedwanul)

    1 year ago

    Hi @helpsit ,

    I hope this message finds you well. Could you please confirm that you are using the latest version of Elementor & MetForm? If not please update with the latest version. Actually, at our development end, We are not able to reproduce this error.  If you still have the issue please send us your website’s system info from Elementor > System Info for further investigation.

    Looking forward to your response.

    Regards,
    Reju

    Thread Starter helpsit

    (@helpsit)

    1 year ago

    Above is the Elementor > System Info

    I have changed themes and the error still occurs when MetForm is enabled. As soon as I deactivate the issue stops.

    Plugin Support Reedwanul Haque

    (@reedwanul)

    1 year ago

    Hi @helpsit,

    I hope you are doing great & extremely sorry for the delayed response.

    Unfortunately, I can’t see your system info on the above replies. Could you please send us your website’s system info from Elementor > System Info for further investigation?

    Looking forward to your response.

    Regards,
    Reju

    Thread Starter helpsit

    (@helpsit)

    1 year ago

    Operating System: Linux
    Software: Apache
    MySQL version: Debian 10 v10.3.39
    PHP Version: 8.2.8
    PHP Memory Limit: 256M
    PHP Max Input Vars: 1000
    PHP Max Post Size: 1g
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected
    WordPress Environment
    Version: 6.3
    Site URL:
    Home URL:
    WP Multisite: No
    Max Upload Size: 1 GB
    Memory limit: 40M
    Max Memory limit: 512M
    Permalink Structure: /%postname%/
    Language: en-US
    Timezone: 0
    Admin Email:
    Debug Mode: Active
    Plugin Support Reedwanul Haque

    (@reedwanul)

    1 year ago

    Hi @helpsit,

    I hope you are doing great & extremely sorry for the delayed response.

    First of all, I can see you still using PHP Memory Limit 256M. The recommended PHP Memory Limit is 512M. Please send us full system info, check this video on how to copy full system info. We expect your kind patience & cooperation.

    Looking forward to your response.

    Regards,
    Reju

    Plugin Support Moin Munna

    (@moinmunna)

    1 year ago

    Hello @helpsit ,
    I hope you’re doing fine.

    We haven’t received any update from you till the last response and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved. If you need further assistance, never hesitate to create a new thread. We are always here to assist you.

    Best Regards,
    Moin

Viewing 9 replies - 1 through 9 (of 9 total)
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