Cannot Edit Thumbnails

  • thedrewseum

    (@thedrewseum)


    2 months ago

    I haven’t been able to edit/customize my thumbnails for about a month now. There is no way to select the image. Please see screenshot here.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Barsha Paudel

    (@barsha05)

    1 month, 4 weeks ago

    Hi @thedrewseum,

    Thanks for reaching out!

    Checking on our setup, the selection of thumbnail works fine, and it crops on the chosen area. Please check the screenshot here.

    Could you please clear your image cache under NextGEN Gallery > Other Options > Miscellaneous and check if it helps you or not!

    Let me know how it went!

    Thread Starter thedrewseum

    (@thedrewseum)

    1 month, 4 weeks ago

    Hello,

    Thanks for the suggestion. Unfortunately this did not solve the problem. I also tried in 2 different browsers and am still experiencing the same exact issues with thumbnail customization.

    Barsha Paudel

    (@barsha05)

    1 month, 3 weeks ago

    Hi @thedrewseum,

    Could you please download a fresh copy of the NextGen Gallery and, then replace the one from your site’s Dashboard > Plugins > Add new plugin > Upload plugin > Choose File (with the files’ override when being asked) to see if that’ll fix the issue?

    Re-installing NextGen Gallery wouldn’t affect your existing galleries.

    Thanks!

    Thread Starter thedrewseum

    (@thedrewseum)

    1 month, 2 weeks ago

    I have over 1500 galleries so I’m really hesitant to mess with the plugin… are you certain it won’t affect my current content?

    Barsha Paudel

    (@barsha05)

    1 month, 1 week ago

    Hi @thedrewseum,

    Basically, removing the NextGEN Gallery and adding the new one doesn’t affect the existing galleries.

    However, if you think of not doing so on the live site, please create a staging site (you can contact the hosting service provider) and then make the changes. If everything goes as expected, it can be done on the live site.

    I hope this helps!

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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