Cannot completely uninstall

  • Resolved Pexle Chris

    (@pexlechris)


    2 years, 2 months ago

    When I try to uninstall Woocommerce 6.4.1 with completely uninstall, I get a fatal error:

    [23-Apr-2022 07:55:24 UTC] PHP Fatal error: Uncaught Error: Call to undefined function wc_get_container() in /var/www/vhosts/domain.com/shipping-fees-calculators/wp-content/plugins/woocommerce/includes/class-wc-install.php:1122
    Stack trace:
    #0 /var/www/vhosts/domain.com/shipping-fees-calculators/wp-content/plugins/woocommerce/includes/class-wc-install.php(1145): WC_Install::get_tables()
    #1 /var/www/vhosts/domain.com/shipping-fees-calculators/wp-content/plugins/woocommerce/uninstall.php(56): WC_Install::drop_tables()
    #2 /var/www/vhosts/domain.com/shipping-fees-calculators/wp-admin/includes/plugin.php(1239): include_once(‘/var/www/vhosts…’)
    #3 /var/www/vhosts/domain.com/shipping-fees-calculators/wp-admin/includes/plugin.php(956): uninstall_plugin(‘woocommerce/woo…’)
    #4 /var/www/vhosts/domain.com/shipping-fees-calculators/wp-admin/includes/ajax-actions.php(4631): delete_plugins(Array)
    #5 /var/www/vhosts/domain.com/shipping-fees-calcul in /var/www/vhosts/domain.com/shipping-fees-calculators/wp-content/plugins/woocommerce/includes/class-wc-install.php on line 1122
    [23-Apr-2022 07:55:24 UTC] PHP Warning: Use of undefined constant WC_PLUGIN_BASENAME – assumed ‘WC_PLUGIN_BASENAME’ (this will throw an Error in a future version of PHP) in /var/www/vhosts/domain.com/shipping-fees-calculators/wp-content/plugins/woocommerce/includes/class-wc-install.php on line 203

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Prin a11n

    (@prin_settasatian)

    2 years, 2 months ago

    Hi there,

    I understand you’re trying to uninstall WooCommerce and received an error.

    Does this error come up whenever you try to remove the plugin? Or, does it come up after the plugin has been removed?

    You can read more about uninstalling WooCommerce here: https://woocommerce.com/document/installing-uninstalling-woocommerce/#uninstalling-woocommerce.

    Let me know if you need further help.

    Thread Starter Pexle Chris

    (@pexlechris)

    2 years, 2 months ago

    The Plugin cannot been removed! The fatal occured when I try to delete the Plugin after deactivation.

    I have put the completely uninstall constant in the wp-config.php

    In order to completely uninstall woocommerce, I have override the 6.4.1 version with a previous one and I procceed the completely uninstall proccess.

    Mashi

    (@shaonback2)

    2 years, 2 months ago

    Hello @pexlechris!

    It seems you have some active plugin that depends on WooCommerce.
    Can you please disable all other plugins, temporarily switch your theme to Storefront and later try to uninstall WooCommerce?

    If that doesn’t work then please share your WooCommerce error logs and System Status on this thread so we can take a look at your configuration and check the issue further:

    System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thread Starter Pexle Chris

    (@pexlechris)

    2 years, 2 months ago

    Only gutentor Plugin and sydney theme

    Margaret S. woo-hc

    (@margaretwporg)

    2 years, 2 months ago

    Hi @pexlechris

    Only gutentor Plugin and sydney theme

    Thanks for letting us know.

    As suggested before, please disable these, and also any other plugins that may be active.

    Once done, execute the uninstallation procedure completely, as explained in the document shared.

    After that, enable the theme and the plugins one by one.

    If you face any trouble, please share the System Status and Error Log (if any), as requested before, so we can take a closer look if need be.

    Thanks

    Margaret S. woo-hc

    (@margaretwporg)

    2 years, 2 months ago

    We haven’t heard back from you in a while, so I’m marking this thread closed – we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)
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