Hi @beniellis

I hope you are doing well today.

This issue could be a plugin conflict. Would you please run a conflict test? Please deactivate all plugins except BLC one and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019, and see if it works. Before this test, we recommend full site backup or running this test on the staging site.

Also, can you see any kind of errors in the browser console?

Can you add this code to your wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

also delete (if exist)
define('WP_DEBUG', false);

The line should be placed above the “/* That’s all, stop editing! Happy blogging. */”

This will generate in the /wp-content/ folder a debug.log file. Thanks to this file we will understand what is causing the error.
Please attach the debug.log in google drive or dropbox, so that we could take a closer look at this issue.

Kind Regards,
Kris

Hi @beniellis

Sorry to hear it

This doesn’t seem correct, basically, it is reporting no response.

I see you are using V1 Engine, had you tested the V2?

Could you navigate to BLC > Settings ( old ) > Advanced and force the Re-check?

Let us know the result you got.
Best Regards
Patrick Freitas