API version error

  • Resolved majellan

    (@majellan)


    1 month, 1 week ago

    Hi

    Recentlt I made a change to our website and installed a second pdf viewer. It did not meet our needs and have now unsinstalled the plug in. Since then flip book files do not load with the error: cannot Access files – The API vesion does not match. I hace leared the cache, have set the locations I can find for pddf.js files to be excluded from cache but am unable to fix the error.
    I am not a programmer so I am not sure as t owhere to go to fix any code that might still exist. Any help would be greatly appreciated.
    Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Author DearHive

    (@dearhive)

    1 month, 1 week ago

    Hi,

    I tried to access your page, the flipbooks are loading.

    The issue is related to :
    1. Cache: either it’s from the site(plugins and all) or CDN( if you have any) or the device browser cache

    2. Conflict with other flipbook plugins. When there are other plugin using similar libraries, and they have it added, API mismatch can happen.

    Best Regards,
    DearHive

    • This reply was modified 1 month, 1 week ago by DearHive.
    • This reply was modified 1 month, 1 week ago by DearHive.
Viewing 1 replies (of 1 total)
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