Moreover, kindly elaborate further on the changes that took place on that date (any plugin/code updates), along with what version of WooCommerce is currently activated at the site.
We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.
Who knows what plugins were updated; most are set to auto-update, and I manually did a whole heap the other day… is there any way to check (any logs) to see when I updated anything?
From our changelog, we can tell you WooCommerce had a release for WooCommerce 9.0.0 on June 18th, this coincides with the date, assuming the last day it tracked was the 18th.
The SSR you shared doesn’t include information about installed plugins / theme. So we can’t tell for sure if there’s a conflict issue with WooCommerce 9.0.0 and above.
I think the best path of action here would be setting up a staging site to run a conflict test there. You can disable all other plugins and run a few test orders to learn if the analytics get updated again. You can also rollback the WooCommerce version to 8.9.3 as an alternative (again, in a staging site).
The SSR you shared doesn’t include information about installed plugins / theme. So we can’t tell for sure if there’s a conflict issue with WooCommerce 9.0.0 and above.
Active Plugins (39)
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.73 Afterpay Gateway for WooCommerce: by Afterpay – 3.8.5 All in One SEO: by All in One SEO Team – 4.6.5 Comet Cache: by WebSharks Inc. – 170220
Contact Form DB: by Michael Simpson – 2.10.29 Contact Form 7: by Takayuki Miyoshi – 5.9.6 Easy Product Bundles for WooCommerce: by Product Bundles Team – 4.9.1 Discount Rules and Dynamic Pricing for WooCommerce: by Discount Team – 8.11.0 FluentCRM - Marketing Automation For WordPress: by WP Email Newsletter Team - FluentCRM – 2.9.0 FluentCRM Pro: by Fluent CRM – 2.9.1 WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.4 Popup Maker: by Popup Maker – 1.19.0 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6 Slider Revolution: by ThemePunch – 6.0.5 Simple Banner: by Ryan Petersen – 2.17.3 Solid Affiliate: by Solid Plugins – 1.3.0 UpdraftPlus - Backup/Restore: by UpdraftPlus.com DavidAnderson – 2.13.13.1
User Switching: by John Blackbourn & contributors – 1.7.3 WC Builder - WooCommerce Page Builder for WPBakery: by HasThemes – 1.0.19 Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.1 Advanced Shipment Tracking for WooCommerce: by zorem – 3.6.7 Woo Discount Rules PRO 2.0: by Flycart – 2.5.2 WooCommerce.com Update Manager: by Automattic – 1.0.3 WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.7 Woocommerce Force Product Shippings: by TicianaH – 2.0 WooCommerce Stripe Gateway: by WooCommerce – 8.4.0 WooCommerce Legacy REST API: by WooCommerce – 1.0.4 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.4 PDF Invoices & Packing Slips for WooCommerce - Premium Templates: by WP Overnight – 2.21.8 WooCommerce Australia Post Shipping: by WooCommerce – 2.5.0 WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.27 WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.12 WooCommerce: by Automattic – 9.0.2 Wordfence Security: by Wordfence – 7.11.6 WP Crontrol: by John Blackbourn – 1.16.3 WP Global Site Tag: by Digital Apps – 1.0.7 Smush: by WPMU DEV – 3.16.5 WP Store Locator: by Tijmen Smit – 2.2.241 YITH WooCommerce Wishlist: by YITH – 3.35.0 Inactive Plugins (10)
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.6.1.1 Api2Cart Bridge Connector: by API2Cart – 2.5.3 Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.17.4 Datalayer for WooCommerce FREE: by Array.codes – 3.4.0 Discount Rules and Dynamic Pricing for WooCommerce: by Discount Team – 6.4.0 Google Analytics for WooCommerce: by WooCommerce – 2.1.3 NET-30 Terms for Woocommerce: by Greg Bastianelli – 1.1 Tracking Code Manager: by Data443 – 2.2.0 WP-Lister Pro for eBay: by WP Lab – 2.2.8 WP Mail SMTP: by WP Mail SMTP – 4.0.1
Thanks for sharing the active plugins with us. However, could you please confirm if you were able to run a conflict test as requested and make test purchases to see if the issue persisted?
After many hours of testing with WP Staging, I’ve concluded that the staging site itself is disabling something that allows Analytics to work as normal.
I can now create the staging site, navigate to staging site, create an order and import previous orders and analytics is updated, all without disabling any plugin or altering a setting myself.
This is a screen shot of what WP Staging says it’s disabled:
I tried disabling Wordfence on my live site, no change.
I also tried disabling and re-enabling the plugin Comet Cache on the staging, but unsure if that actually enabled WP_CACHE again.
Would it be worth disabling Comet Cache on my live site to check Analytics, and if so, would there be any consequences of doing so?
I also tried disabling and re-enabling the plugin Comet Cache on the staging, but unsure if that actually enabled WP_CACHE again.
While it is possible that the functionality disabled by default on your staging site may point towards where the problem is it’s also possible that background processes are behaving differently on your live and staging site which is why you’re seeing different results.
Would it be worth disabling Comet Cache on my live site to check Analytics, and if so, would there be any consequences of doing so?
I’m not familiar with Comet Cache so I’m not able to say for certain what impact disabling it will have on your live site. However, these types of caching plugins typically perform specific actions to speed up your website and disabling them should not break functionality.
Could you please share your full System Status Report with us? I appreciate you’ve sent a few sections of it so far but so we can get a better understanding of your site as a whole and investigate a few other possible causes it would be useful to have the entire contents.
Please feel free to redact your website URL from the report if you would prefer for that to not be shared publicly.
