After activation not allowed to access page in wp-admin

  • Resolved Guido

    (@guido07111975)


    7 months, 1 week ago

    Hi,

    After activating plugin I’m redirected to page wp-admin/admin.php?page=wc-admin&path=/google/start

    At this page I get notification “Sorry, you are not allowed to access this page.”

    But I cannot navigate to other wp-admin pages, it redirects me to link above.

    Strangely my store is connected in Merchant, all products are listed there.

    So how can I fix this?

    Guido

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support hrn1995 (woo-hc)

    (@aguinaldodarla)

    7 months, 1 week ago

    Hi Guido,

    Just to confirm, you are not able to access the dashboard when going to your dashboard (yourdomain.com/wp-admin, because it redirects to wp-admin/admin.php?page=wc-admin&path=/google/start, is this correct?

    First, if you have another admin you can use, can you also please try with that account?

    If none, we’d appreciate it if you could yourdomain.com/wp-admin/plugins.php and see if you can deactivate the plugin there. If it’s not accessible, kindly share a screenshot of the page or error when you go to these pages. You may use https://snipboard.io when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.

    Looking forward to your response!

    Thread Starter Guido

    (@guido07111975)

    7 months, 1 week ago

    Hi Darla,

    because it redirects to

    Correct.
    Unfortunately it still redirects when going to the link you’ve provided. I don’t have access to anything in wp-admin.

    Another user with role editor has the same issue.

    I have deactivated plugin via FTP. But after activating it again via dashboard, same redirect with the same notification.

    Guido

    Thread Starter Guido

    (@guido07111975)

    7 months, 1 week ago

    Found it!

    I have added some custom functions to disable certain features, such as marketing, analytics, reports and addons. This causes a conflict with your plugin.

    Guido

    Mirko P.

    (@rainfallnixfig)

    7 months, 1 week ago

    Hi @guido07111975 👋

    Unfortunately it still redirects when going to the link you’re provided. I don’t have access to anything in wp-admin.

    I can’t reproduce the issue on my test site. Here’s what happens after activating Google Listings & Ads.

    Direct link: https://i.vgy.me/HoDYgb.gif

    Are you able to do a thorough conflict test? A more detailed description of how to conduct a conflict test may be found here:

    https://woo.com/document/how-to-test-for-conflicts/

    If you’ve gone through these steps and are still experiencing issues, we’d be more than happy to take a closer look. Please provide us with:

    1. Your site’s system status – You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply.
    2. Share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

    Thank you!

    Thread Starter Guido

    (@guido07111975)

    7 months, 1 week ago

    Hi Mirko,

    I think you’ve missed my last reply, here. Guess it’s caused because I had disabled the marketing feature.

    Guido

    Mirko P.

    (@rainfallnixfig)

    7 months, 1 week ago

    Hello there

    Thank you for the update that was sent over here while I was composing my response.

    I’m closing the thread because it looked to be the result of a conflict that has already been addressed. If you have any questions or require additional assistance, please start a new topic.

    Cheers.

    Thread Starter Guido

    (@guido07111975)

    7 months, 1 week ago

    Thank you both for your quick replies.

    Guido

Viewing 7 replies - 1 through 7 (of 7 total)
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