Hello

I am encountering a problem with Jigoshop on my website https://www.professional-cv-writer.co.uk

When you click to place an order using Firefox, the order doesn’t process and the error message ‘Action failed. Please refresh the page and retry’ appears. Oddly, it appears to work using Chrome.

I am using WP Super Cache and have added all the Jigoshop page names in the ‘add here those file names…’ section as a previous support post suggested. I have also cleared the cache in FF and deleted cache on the WP dashboard but still this error is occurring.

If anyone is able to shed any light on this or offer a solution, it would be much appreciated.

This is my system information:

### WordPress Environment ###

Home URL: http://www.professional-cv-writer.co.uk
Site URL: http://www.professional-cv-writer.co.uk
Jigoshop Version: 1.17.7
Jigoshop Database Version: 1503180
Log Directory Writable: /var/sites/p/professional-cv-writer.co.uk/public_html/wp-content/uploads/jigoshop-logs/
WP Version: 4.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
Language: en_GB

### Server Environment ###

Server Info: Apache
PHP Version: 5.3.28
PHP Post Max Size: 100 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
SUHOSIN Installed: –
MySQL Version: 5.6.21
eAccelerator: ✕
APC: ✕
OpCache: ✕
Short Open Tag:
Allow URL fopen:
Session:
Cookie Path: /
Save Path: tcp://10.168.1.57:11211?persistent=1&weight=1&timeout=1&retry_interval=15
Use Cookies:
Use Only Cookies:
Max Upload Size: 100 MB
Default Timezone is UTC:
fsockopen/cURL:
SoapClient:
Remote Post:
Remote Get:

### Server Locale ###

decimal_point: .
thousands_sep: N/A
mon_decimal_point: N/A
mon_thousands_sep: N/A

### Active Plugins (31) ###

LayerSlider WP: by Kreatura Media – 5.3.2
Akismet: by Automattic – 3.1.3
Broken Link Checker: by Janis Elsts – 1.10.9
Contact Form DB: by Michael Simpson – 2.9.8
Contact Form 7: by Takayuki Miyoshi – 4.2.2
Copyright Proof: by Digiprove – 2.22
Enhanced Text Widget: by Boston Dell-Vandenberg – 1.4.5
Exclude Pages from Navigation: by Simon Wheatley – 1.92
Facebook: by Facebook – 1.5.5
Fusion Core: by ThemeFusion – 1.7.2
Google Analytics Dashboard for WP: by Alin Marcu – 4.8.2
Gravatar Widget: by Automattic Inc. – 1.0
Insert Headers and Footers: by WPBeginner – 1.3.3
Jetpack by WordPress.com: by Automattic – 3.6.1
Jigoshop – Store Toolkit: by Visser Labs – 1.3.6
Jigoshop: by Jigoshop Limited – 1.17.8
Google Webmaster Tools: by Christopher Dubeau – 0.1.3
Reduce Bounce Rate: by Okoth1 – 3.2.3
Revolution Slider: by ThemePunch – 4.6.5
Shareaholic | share buttons, analytics, related content: by Shareaholic – 7.6.1.9
Sitelinks Search Box: by Apasionados.es – 1.1
TinyMCE Advanced: by Andrew Ozz – 4.2.3.1
Twitter Widget Pro: by Aaron D. Campbell – 2.7.0
WordPress Gzip Compression: by James Socol – 1.0
Yoast SEO: by Team Yoast – 2.3.4
WordPress Database Backup: by Austin Matzko – 2.3.0
WP Performance Score Booster: by Dipak C. Gajjar – 1.4
WP-Protect: by Little Bizzy – 1.4
WP Super Cache: by Automattic – 1.4.4
XML Sitemap & Google News feeds: by RavanH – 4.4.1
Zopim Widget: by Zopim – 1.3.9

### Settings ###

Taxes Enabled: –
Shipping Enabled: –
Force SSL:
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### Jigoshop Pages ###

Shop Base: #2717 – /shop/
Cart: #2717 – /shop/
Checkout: #2724 – /checkout/
Pay: #2725 – /checkout/pay/
Thanks: #2726 – /checkout/thanks/
My Account: #2720 – /my-account/
Edit Address: #2721 – /my-account/edit-address/
View Order: #2723 – /my-account/view-order/
Change Password: #2722 – /my-account/change-password/
Track Order: #2719 – /order-tracking/
Terms: #22 – /home/tcs/

### Taxonomies ###

Product Types: configurable (configurable)
downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
virtual (virtual)

### Theme ###

Name: Avada
Version: 3.8.3
Author URL: http://themeforest.net/user/ThemeFusion
Child Theme: ✕ – If you’re modifying Jigoshop or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
Jigoshop Support: Not Declared

### Templates ###

Overrides: Avada/index.php

Many thanks, Claire Greenhow

https://wordpress.org/plugins/jigoshop/