Hi there,
I’m sorry you’re having that problem with gift card payments on your site. I’m happy to help with that!
Could you share a copy of your site’s System Status Report with us?
You’ll find it at the top of the page under WooCommerce > Status > Get system report > Download for support (after you scroll down a bit). Once you have the System Status Report file, please attach it to your reply.
This will help us determine your site’s configuration and look for any obvious problems. We’ve received previous bug reports about this a while back that should have been resolved with an update, but we’d love to know if something new has come up.
Looking forward to your reply! 🙂
Absolutely! Here’s a link to the system status report… I’ve been pulling my hair out to figure it out this week, so I appreciate your help! Let me know if you need anything else.
Thanks! Angelita
Hi Zoe! I’m bumping this back to the top of your queue to get eyes on it ASAP.
Thanks!
Hi there,
Thanks for your patience waiting for someone to get back to you. The permission comes from the Square side, our extension typically sets all the permissions in your account when connecting to Square.
It sounds like something went wrong or possibly the permissions didn’t update when the plugin did to add the Gift Card functionality.
My recommendation would be to try disconnecting Square in your WooCommerce settings for Square, and then reconnecting your account and testing to see if it works.
Let me know how that goes!
super helpful, thanks! I did exactly that and it’s working as expected now.
Thanks again!
-
This reply was modified 11 months, 1 week ago by
amconsulting.