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Resolved rhobal1
(@rhobal1)

1 month, 3 weeks ago

I had just restored an old backup from May 9 and had the same issues. This afternoon it worked properly and I was able to adjust products and no updates or anything like that were run in the meantime. Now restored a backup from last night and still the same issue

Viewing 11 replies - 1 through 11 (of 11 total)

opus13i
(@opus13i)

1 month, 3 weeks ago

I am struggling with the exact same thing on 3 sites right now. Posts can be created or edited, but products cannot. I had my host verify the permission tree, and I am out of ideas.

Plugin Support ckadenge (woo-hc)
(@ckadenge)

1 month, 3 weeks ago

Hi there @rhobal1,

I’m sorry to hear that you are facing 403 errors at product updates. This is unusual to happen even after restoring a backup.

Before we can proceed further, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

As for you @opus13i, I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread. Even if the symptoms are the same, perhaps the underlying problem is different in your case.

Cheers!

Plugin Author nigeljamesstevenson
(@nigeljamesstevenson)

1 month, 3 weeks ago

Hi @rhobal1 and @opus13i – I don’t know if they are exactly the same but I have seen other users discussing similar issues and they were related to ModSecurity. I will drop them here for reference in case it helps:

Unable to publish new products
403 Error at Product Update or Save Draft
Woocommerce failure, Update, New product

Thread Starter rhobal1
(@rhobal1)

1 month, 3 weeks ago

I find it strange that multiple people are experiencing these problems “out of nowhere.” I haven’t made any changes to my hosting/WooCommerce/WordPress. I only adjusted the stock quantities for a product, and in the evening, I wanted to make the last adjustment, but it was not possible due to this problem. So, I eventually restored the backup from May 9, but I still had the same issues. Then, I restored the backup from yesterday, and I still had the same issues. Isn’t it on your end then? I see in another message that someone with the same issues suggested doing this:

Please clear your web browser cache (OR) try using the private/incognito window of your web browser and check whether the issue persists and if so try to disable the ModSecurity (WAF – Web Application Firewall) for your website from your cPanel > Security > ModSecurity > Toggle the button to OFF. Once you are done with your work, please enable the ModSecurity (WAF – Web Application Firewall) to ON state to ensure the security of your website.

But that’s not convenient. Every time my customer wants to add/edit a product, I have to go into cPanel to toggle it on/off.

Thread Starter rhobal1
(@rhobal1)

1 month, 3 weeks ago

` WordPress Environment WordPress address (URL): https://www.bobo-couture.com Site address (URL): https://www.bobo-couture.com WC Version: 8.9.0 REST API Version: ✔ 8.9.0 Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: 6.5.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.3.6 PHP Post Max Size: 256 MB PHP Time Limit: 0 PHP Max Input Vars: 5000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 10.11.7-MariaDB Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 8.9.0 WC Database Prefix: wp_ Total Database Size: 45.64MB Database Data Size: 39.00MB Database Index Size: 6.64MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + 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wp_navigation: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (23) FiboSearch – AJAX Search for WooCommerce: by FiboSearch Team – 1.27.0 JetBackup Admin: by JetBackup – 2.0.9.14 Duplicate Page: by mndpsingh287 – 4.5.3 GTM4WP – A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2 Elementor Pro: by Elementor.com – 3.21.2 Elementor: by Elementor.com – 3.21.5 FileBird Lite: by Ninja Team – 5.6.4 Smash Balloon Instagram Feed: by Smash Balloon – 6.3.1 Loco Translate: by Tim Whitlock – 2.6.9 Mollie Payments for WooCommerce: by Mollie – 7.5.2 PW WooCommerce Gift Cards: by Pimwick LLC – 1.254 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6 ShortPixel Image Optimizer: by ShortPixel – Convert WebP/AVIF & Optimize Images – 5.6.0 Use Any Font: by Dnesscarkey – 6.3.05 VamTam Elementor Integration (Innovecouture): by VamTam – 1.0.0 VamTam Importers (E): by VamTam – 1.2.4 Extra product options For WooCommerce | Custom Product 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw-gift-card (pw-gift-card) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 6 MB WC Pages Shop base: #5 – /shop/ Cart: #6 – /cart/ Checkout: #7 – /checkout/ My account: ❌ Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #3 – /terms-conditions/ Theme Name: Innovecouture Version: 1 Author URL: https://vamtam.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: innovecouture/woocommerce/cart/cart-shipping.php version 8.6.0 is out of date. The core version is 8.8.0 innovecouture/woocommerce/cart/cart.php innovecouture/woocommerce/global/wrapper-end.php innovecouture/woocommerce/global/wrapper-start.php innovecouture/woocommerce/loop/loop-start.php innovecouture/woocommerce/loop/orderby.php innovecouture/woocommerce/myaccount/form-login.php innovecouture/woocommerce/single-product/rating.php Outdated Templates: ❌ <pre class=”wp-block-code”><code> Learn how to update</code></pre> Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings async-product-editor-category-field launch-your-store Daily Cron: ✔ Next scheduled: 2024-05-17 16:00:48 +02:00 Options: ✔ Notes: 62 Onboarding: skipped Action Scheduler Complete: 569 Oldest: 2024-04-16 20:51:30 +0200 Newest: 2024-05-17 13:23:37 +0200 Failed: 1 Oldest: 2024-03-22 17:02:01 +0100 Newest: 2024-03-22 17:02:01 +0100 Pending: 3 Oldest: 2024-05-18 00:56:00 +0200 Newest: 2024-05-18 01:23:37 +0200 Status report information Generated at: 2024-05-17 16:14:27 +02:00 `
opus13i
(@opus13i)

1 month, 3 weeks ago
Please clear your web browser cache ….

But that’s not convenient. Every time my customer wants to add/edit a product, I have to go into cPanel to toggle it on/off.

It’s not even that it’s inconvenient… it’s that it is bad advice. If something works, and then stops working, 99.9999% of the time safe mode has nothing to do with it.

… I have seen other users discussing similar issues and they were related to ModSecurity.

@nigeljamesstevenson Unfortunately I am seeing this on a Lightspeed server
- This reply was modified 1 month, 3 weeks ago by opus13i.
- This reply was modified 1 month, 3 weeks ago by opus13i.
Plugin Support omarfpg (woo-hc)
(@omarfpg)

1 month, 3 weeks ago
Hi @rhobal1,

But that’s not convenient. Every time my customer wants to add/edit a product, I have to go into cPanel to toggle it on/off.

Do you mean turning of the WAF? There’s a known bug with this since 8.5.1 (read more here). There are a few actions to take to workaround this for now, this is taken from the post I just linked:
- Plesk already has a help article targeting this issue, identifying Comodo rule with ID 218500 being false-positively triggered when Woocommerce 8.5 is in use. They recommend disabling the rule following the steps on their page.
- Check with your host to see if ModSecurity is enabled. If that is the case, you may ask your host to adjust the firewall rules to allow the cookies set by Woo’s Order Attribution feature. You can find more information about the cookies used by this feature in our documentation.
- If the above doesn’t work for you, disable the Order Attribution feature to prevent future users from seeing the 403 errors by going to WooCommerce > Settings > Advanced > Features and toggling the Order Attribution feature off.
You can continue using your WAF rules, but make sure to disable the Order Attribution feature.

Additionally, do you know what WAF ruleset your hosting uses? Can you please share with us your hosting provider and the rules they have for us to further investigate?

Thanks!
-OP
Thread Starter rhobal1
(@rhobal1)

1 month, 2 weeks ago

I see that the article was written in January of this year. I had issues with it until a few days ago, but not before that. I am using (https://www.mijndomein.nl/).

Thread Starter rhobal1
(@rhobal1)

1 month, 2 weeks ago

If the above doesn’t work for you, disable the Order Attribution feature to prevent future users from seeing the 403 errors by going to WooCommerce > Settings > Advanced > Features and toggling the Order Attribution feature off.

This doesn’t had any effect

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 month, 2 weeks ago

Hello rhobal1

Thank you for your reply.

I understand that toggling the Order Attribution feature off did not resolve the issue.

Right now it is not clear what is causing this problem.
It could be a conflict between plugins or it could be a server configuration problem.

As a next step, I suggest performing a conflict test.
My goal here is to eliminate possible conflicts with other plugins and active theme.

If you do not want to perform a conflict test on your live site then I suggest creating a Staging Site.
Some hosts offer a staging site feature where you can create it with a few clicks.
If not then you can use the WP Staging plugin to create a staging site.

I look forward to your response. 🙂

Best regards.

Thread Starter rhobal1
(@rhobal1)

1 month, 2 weeks ago

It suddenly works again now… Perhaps there was some caching active. So the only change I have made now is turning off the Order Attribution function. I still find it strange that I couldn’t change anything out of the blue. But thank you for your help.

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