£2,500 item limitation

  • Resolved Simeon

    (@simeoncn)


    12 months ago

    Royal Mail extension (paid) is imposing a £2,500 single item limit. If the cost of a single item is over £2,500, it indicates that no shipping method can be found, wheras if the price of the item is reduced it will find a shipping option and calculate the cost.

    I am encountering this problem for international shipments outside the UK (I’m not using the extension for local UK shipping).

    My chosen shipping options for international are:

    • Royal Mail International Tracked
    • Parcelforce Worldwide Global Express

    However, I tried enabling ALL international options, and it was still the same problem.

    My guess is that this £2,500 limitation is apparently due to the maximum amount of cover provided by Parcelforce or Royal Mail.

    However, I am able to actually ship products using both Royal Mail and Parcelforce with much less cover than full product value, and I regularly do so to save costs. I have a £5,000 product for sale along with less expensive items, and I cannot use your plugin for shipping the expensive item due this limitation. There should be some way for this limitation to be removed by having a ‘use minimum cover’ option or similar that can be selected so that the cost of the items in the cart is not a factor, and also does not affect the cost of shipping like it does now.

    I believe Parcelforce and Royal Mail have a £50.00 or £100.00 standard included cover, and this shipping extension should allow for choosing that option.

    Please advise as to whether you can update this Royal Mail extension to include such an option.

    BTW… when trying to use your chat/email support at woocommerce website, I get the message my site is not connected, go to ‘My Stores’ to connect… but the site is shown there, and the problem is that you are automatically defaulting to /wp-admin with that link and I have that re-routed in the backend via my firewall to avoid brute force admin login attempts which I was getting a lot of. So as a result of this new innovation Woocommerce has implemented I am unable to use their normal support channels.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Waseem Senjer

    (@waseem_senjer)

    12 months ago

    Hello @simeoncn

    Thanks for using our plugin.

    Would you please send me a screenshot of the plugin settings page?

    Thread Starter Simeon

    (@simeoncn)

    12 months ago

    I’ve tried just about every possible combination of settings possible, this behaviour doesn’t change. RoyalMail/Parcelforce have a limitation on how much you can insure a parcel for. Our product is more than that limit (£2,500) and the plugin ceases to work with our £5,000 product. Both RoyalMail and Parcelforce allow you to ship items that expensive, but you simply cannot insure them for more than £2,500. Your plugin needs to allow the same.

    Plugin Author Waseem Senjer

    (@waseem_senjer)

    12 months ago

    Hello @simeoncn

    Thanks for the screenshots.

    The plugin in your question is not our plugin. The one you have is from WooCommerce. Please contact their support team https://woocommerce.com/my-account/contact-support/

Viewing 3 replies - 1 through 3 (of 3 total)
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