I have had multiple opportunities to deal with crisis of different categories (natural disasters, Covid pandemic, financial, etc) and my view is that the best things to do are: - Keeping yourself and your teams focused on what can be controlled. Often you cannot control external factors but you can control what you and your organization will/can do. - Think about a crisis as an opportunity for learning. How to be more agile, more prepared for it in the future. Crisis are always opportunities for doing things differently and implementing change. - Most crisis are not about life or death... it's important to distinguish which ones are what and to keep a perspective. - Take action and take decision. - Over communicate. It helps the teams.

Slow down to speed up clarity in your thinking & decision making. Always think of risk & impact on people but ensure decisions are clear & deal with the matter effectively.

It’s about getting in front of people’s emotion/leadership style. Normally a bit anxious, a bit of a micromanager, a little impatient when you hit an obstacle? People telegraph how they respond in a crisis. In a crisis people’s normal emotional posture is magnified. Proactively, make sure they’re trained and aware of response processes. When multiple incidents occur or you have a cascading crisis, quickly assess, prioritize (example, what are the top three actions we need to achieve in the next 30 minutes) and communicate, communicate, communicate. Finally, stick to the script. You have a process that works. Stick to it.