Verify where the backlash is coming from. Is it representative of the overall community or is it from a small vocal group of people? If it’s the former, then write down all the reasons why this decision was important for the community and share it with as many interested groups you can. If it’s the latter, then try to find allies in the community who will share why the zoning decision is beneficial.

In one of the projects I managed, we faced significant community backlash over a zoning decision. To regain trust, the first step is to acknowledge concerns with empathy, showing that their voices are being heard. Then, provide transparent explanations for the decision, backed by concrete data such as impact and feasibility studies. Finally, foster ongoing dialogue by creating open channels for feedback and offering regular updates. Interactive tools like online polls and virtual zoning simulations can engage the community, allowing for greater participation in future decisions.