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dilek erdoğan

Eskisehir Anadolu Univeristesi, Havacılık ve Uzay Bilimleri Fakültesi, Faculty Member

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Noel B. Salazar

KU Leuven

National University of "Kyiv-Mohyla Academy"

University of Central Florida

Armando Marques-Guedes

UNL - New University of Lisbon

Università di Bologna

Andrew W Wilkins

Goldsmiths, University of London

Benjamin Straumann

University of Zurich, Switzerland

Macquarie University

Flavio Inocencio

Coventry University

Bruno Amaral Machado

Centro Universitario de Brasilia - UniCEUB

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Papers by dilek erdoğan

Strategic Outsourcing in Airline Business

Accounting, finance, sustainability, governance & fraud, 2022

Havayolu İşletmeleri̇nde Performans Yöneti̇mi̇ Ve Dengeli̇ Sonuç Karti: Havayolu İşletmeleri̇nde Bi̇r Araştirma

Bi̇lgi̇ Teknoloji̇leri̇ Diş Kaynak Kullaniminda Kri̇ti̇k Tedari̇kçi̇ Seçi̇m Kri̇terleri̇ni̇n Beli̇rlenmesi̇: Havacilik Sektöründe Ni̇tel Bi̇r Araştirma

International Journal of Management Economics and Business, 2017

Bu calisma bilgi teknolojileri (BT) dis kaynak kullanimi tedarikcilerinin seciminde kullanilan kr... more Bu calisma bilgi teknolojileri (BT) dis kaynak kullanimi tedarikcilerinin seciminde kullanilan kritik degerlendirme kriterlerinin belirlenmesini amaclamaktadir. Arastirma BT dis kaynak kullaniminin yogun oldugu sektorlerden biri olan havacilik sektorune odaklanmistir. Bu amacla Turkiye’de faaliyet gosteren havacilik isletmeleri uzerinde nitel bir arastirma gerceklestirilmistir. Arastirmanin sonucunda tedarikci secim kriterleri BT urun/hizmetine iliskin ozellikler, tedarikciye iliskin ozellikler ve iliskiye ozgu ozellikler olmak uzere uc tema altinda siniflandirilmistir. Arastirmanin sonuclari havacilik isletmelerinde BT tedarikcisine karar verilirken niceliksel olarak olculebilen kriterlerin yani sira esneklik, guven, kulturel uyum gibi daha soyut ve olculmesi zor olan iliskisel kriterlerin de belirleyici rol oynadigini gostermektedir http://dx.doi.org/10.17130/ijmeb.2017ICMEB1735611

Transaction Cost Approach to the Outsourcing Decision Problem

Advances in Finance, Accounting, and Economics, 2020

Outsourcing has become a management tool that is increasingly involved in the manager's agend... more Outsourcing has become a management tool that is increasingly involved in the manager's agenda, but the decision to outsource is a problematic issue for decision makers in organizations. Outsourcing provides many benefits but also includes many risks, so every outsourcing agreement does not result in success. This chapter aims to provide a better understanding of the outsourcing problem in light of transaction cost economics. For this purpose, the concept of outsourcing is first explained. The transaction characteristics and the behavioral assumptions of the theory, which play a role in increasing or decreasing transaction costs, are clarified. Finally, governance decision (outsource or not) and some critical issues (safeguarding mechanism against opportunistic behavior by supplier, adaptation, and performance evaluation problem) that will arise after the outsourcing decisions are discussed.

Opportunism still remained alive: conditional limits of trust and contract in software projects

International Journal of Managing Projects in Business

PurposeBased on a survey study of 138 software buyers in Turkey, this study examines conditional ... more PurposeBased on a survey study of 138 software buyers in Turkey, this study examines conditional indirect effects of requirements uncertainty on supplier opportunism where buyer dependence, a proxy for relation-specific investments, undertakes a mediator role. The authors consider a two-level moderation effect of trust and contract in buyer–supplier relationships throughout the software project lifecycle.Design/methodology/approachA survey-based empirical study was conducted, and conditional process analyses were run using PROCESS macro in SPSS. The present study tests a two-stage moderated mediation model in which competence-based trust with a detailed contract setting moderates the mediational path from requirements uncertainty to buyer dependence.FindingsThe data obtained from the buyer side in the Turkish software industry showed that a relationship in which the buyer is structurally dependent begins at a high level of trust. On the other hand, the authors found that contractual...

Measurement of Airport Service Quality by Importance-Performance Analysis: The Case of Gaziantep Airport

Istanbul University - DergiPark, Aug 30, 2020

2019 yılından itibaren yayımlanmaktadır. © Telif Hakları Kanunu çerçevesinde makale sahipleri ve ... more

Airline passengers’ travel intention in the Covid-19 era

The COVID-19 pandemic has had unprecedented effects without distinction between the public and pr... more The COVID-19 pandemic has had unprecedented effects without distinction between the public and private sectors. Service industries that have been interrelated in different ways have felt the effects more. The airline industry is the most important service-intensive sector and the COVID-19 era has important effects on the demand and supply of the industry. The demand-side analysis of the industry, which has been consisted of the passengers, is important to understand in the COVID-19 era. The travel intention of airline passengers will play a critical role in the recovery process of the industry in the pandemic process

The Impact of Attitude and Subjective Norm on Airline Passengers' Travel Intention in the COVID-19 Era: Mediating Role of Perceived Risk

She received her BSc., MSc., and Ph.D. all in Civil Aviation Management at Anadolu University, Tu... more She received her BSc., MSc., and Ph.D. all in Civil Aviation Management at Anadolu University, Turkey. She focused on the IT outsourcing relationship in Turkey and the aviation industry. She pursues her research in the areas of airport management, airline management, information technology management, strategic management, transaction cost theory.

Reasons, Success Factors and Disadvantages of Research Collaboration

Son y›llarda uluslararas› ve ulusal alanyaz›nda hem ortak yazarl› çal›flmalar›n say›s›n›n hem de ... more Son y›llarda uluslararas› ve ulusal alanyaz›nda hem ortak yazarl› çal›flmalar›n say›s›n›n hem de yay›n bafl›na düflen yazar say›s›n›n artt›¤› görülmektedir. Ortak yazarl› yay›nlar akademisyenler aras›nda gönüllü olarak kurulan araflt›rma ifl birliklerinin sonucunda ortaya ç›kmaktad›r. Bu araflt›rmada akademisyenlerin görüflleri do¤rultusunda akademisyenleri araflt›rma ifl birli¤ine yönelten nedenlerin, araflt›rma ifl birli¤inin baflar›s›n› etkileyen unsurlar›n ve akademisyenler taraf›ndan ifl birli¤inin alg›lanan dezavantajlar›n›n ortaya ç›kar›lmas› amaçlanm›flt›r. Bu amaçla nitel bir araflt›rma gerçeklefltirilmifl olup, farkl› disiplinlerde çal›flan ve farkl› unvanlara sahip olan 10 akademisyen ile görüflmeler gerçeklefltirilmifltir. Görüflme verilerinin analizi sonucunda ifl birli¤ine girme nedenleri aras›nda yay›nlar›n kalitesini art›rmak, ö¤renme ve geliflme sa¤lamak, sosyal iliflkileri gelifltirmek, uzmanl›k bilgisine ve kaynaklara eriflmek kat›l›mc›lar taraf›ndan en çok vurgulanan nedenler olarak ortaya ç›km›flt›r. Araflt›rma partnerinin dürüst ve güvenilir olmas›, taraflar›n sorumluluklar›n› yerine getirmesi, kifliler aras› uyum, ifl plan› ve takvimine uyulmas› gibi unsurlar ifl birli¤inin baflar›s›n› etkiledi¤i düflünülen unsurlardan bafll›calar›d›r. Ortak yazarl› çal›flmalara yap›lan katk›n›n inand›r›c›l›¤›n›n düflük olmas›, kazan›lacak puan›n yazar say›s›na bölünmesi, ortak yazarl› çal›flmalarda bireysel ba-flar›y› kan›tlayamamak, ifl birli¤i partneriyle yaflanan problemler gibi unsurlar araflt›rma ifl birli¤inin alg›lanan dezavantajlar› olarak ortaya ç›km›flt›r. Anahtar sözcükler: Akademik araflt›rma, akademik yay›n kalitesi, araflt›rma ifl birli¤i, araflt›rma partneri, ortak yazarl›k. In recent years, the number of both co-authored publications and authors per publication in the national and international literature has increased. Co-authored publications are a result of voluntary research collaboration among academics. This study aims to investigate the reasons for research collaboration, the factors affecting the success of research collaboration, and the disadvantages of the collaboration perceived by researchers. For this purpose, qualitative research was conducted, and interviews were conducted with ten academics with different titles working in different disciplines. Among the reasons for collaboration, the most frequently reported reasons were increasing the quality of publications, ensuring learning and development, improving social relations, expertise, and access to resources. Factors such as being honest and trustworthy of the research partner, fulfilling the responsibilities of the parties, interpersonal harmony, complying with the business plan and calendar are among the factors considered to affect the success of the collaboration. Some of the perceived disadvantages of research collaboration are the low reliability of the contribution to multi-author studies, the division of academic achievement score by the number of authors, the difficulty of proving individual achievement in co-authored studies, and problems related to the research partner.

The role of contract and relationship norms in the success of Information Technology Outsourcing

Information technology outsourcing provides several advantages for organizations, such as reducin... more Information technology outsourcing provides several advantages for organizations, such as reducing the cost of ownership of IT products/services, providing rapid access to modern technologies. However, when the outsourcing relationship is not managed effectively, the desired results are not always achieved. This article aims to reveal the role of contract and relationship norms in the success of the IT outsourcing relationship, by focusing on the Turkish domestic market. Firstly, the measurement scales of the research were developed by making use of the previous studies and field interviews. Then the measurement model and hypotheses were tested using the partial least square method. It was concluded that both contract and relationship norms affect IT outsourcing success, but the contract is more effective than relationship norms for IT outsourcing success. Furthermore, it is concluded that relationship norms have a mediating effect between the contract and IT outsourcing success.

Leadership in the Post-COVID-19 Era

by Dr. Yeşim KURT and dilek erdoğan

Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era

The purpose of this study is to explain the relationship between the COVID-19 crisis and leadersh... more The purpose of this study is to explain the relationship between the COVID-19 crisis and leadership and to demonstrate the leadership skills necessary in the post-COVID-19 era. This study is based on literature research. In the study, firstly, the effects of COVID-19 on human life are explained. Then, the relationship between crisis management and leadership is discussed. Later, the features of the new era after COVID-19 and the concept of the digital age are explained. The role of leaders in this new era is emphasized. In the last part of this study, three leadership types that attract attention during the pandemic process are briefly explained. These are ethical, digital, and pandemic leadership. In the last section, the skills and abilities required for leaders who are to succeed after COVID-19 also add value to the research.

Relationship between requirements analyzability, interpersonal trust, and software project performance: Moderating role of customization

Based on the information processing perspective, this study empirically investigated the effects ... more Based on the information processing perspective, this study empirically investigated the effects of requirements analyzability, an indicator of technological complexity and interpersonal trust as the soft factor of buyer-supplier relationships on software project development performance. Beyond that, the possible moderator role of the degree of software customization was examined on the analyzabilityinterpersonal trust and analyzability-performance links. Data were collected from 138 companies through a questionnaire-based survey of IT purchasing managers in Turkey. Partial Least Squares Structural Equation Modeling was used to test the research hypotheses. This study indicated that requirements analyzability and interpersonal trust have a significant effect on software performance. Overall, the study provides evidence that interpersonal trust mediates the relationship between requirements analyzability and software project performance. The research findings support the moderation r...

Havaalanı Hizmet Kalitesinin Önem-Performans Analiziyle Değerlendirilmesi: Gaziantep Havalimanı Örneği

Gunumuzde havaalani sayisindaki artis ve buna paralel olarak havaalani hizmetlerindeki gelisim be... more Gunumuzde havaalani sayisindaki artis ve buna paralel olarak havaalani hizmetlerindeki gelisim beraberinde yolcularin havaalanindan beklentilerini artirmis ve havaalani yoneticileri icin yolcu memnuniyetinin saglanmasi daha fazla onem arz etmeye baslamistir. Yolcu memnuniyetinin artirilmasi yolcular tarafindan algilanan havaalani hizmet kalitesinin artirilmasina baglidir. Yolcu memnuniyetini artiracak ve gelistirilmesi gereken hizmet kriterlerinin dogru belirlenmesi kritiktir aksi takdirde yonetimin hizmet kalitesini artirici calismalari etkili olmayacaktir. Bu calismada geleneksel performans olcum yontemlerinden farkli olarak hizmet kalitesine verilen onem ve algilanan hizmet performansi arasindaki farki esas alarak hizmet kalitesinin olculmesini saglayan Onem ve Performans Analizi’nin havaalani hizmetlerinin degerlendirilmesinde nasil uygulanacaginin ornek bir uygulama ile aciklanmasi amaclanmistir. Bu amacla ornek olarak secilen Gaziantep Havalimani icin hizmet kalitesini degerle...

Bi̇lgi̇ Teknoloji̇leri̇ Diş Kaynak Kullaniminda Kri̇ti̇k Tedari̇kçi̇ Seçi̇m Kri̇terleri̇ni̇n Beli̇rlenmesi̇: Havacilik Sektöründe Ni̇tel Bi̇r Araştirma

Bu çalışma bilgi teknolojileri (BT) dış kaynak kullanımı tedarikçilerinin seçiminde kullanılan kr... more Bu çalışma bilgi teknolojileri (BT) dış kaynak kullanımı tedarikçilerinin seçiminde kullanılan kritik değerlendirme kriterlerinin belirlenmesini amaçlamaktadır. Araştırma BT dış kaynak kullanımının yoğun olduğu sektörlerden biri olan havacılık sektörüne odaklanmıştır. Bu amaçla Türkiye'de faaliyet gösteren havacılık işletmeleri üzerinde nitel bir araştırma gerçekleştirilmiştir. Araştırmanın sonucunda tedarikçi seçim kriterleri BT ürün/hizmetine ilişkin özellikler, tedarikçiye ilişkin özellikler ve ilişkiye özgü özellikler olmak üzere üç tema altında sınıflandırılmıştır. Araştırmanın sonuçları havacılık işletmelerinde BT tedarikçisine karar verilirken niceliksel olarak ölçülebilen kriterlerin yanı sıra esneklik, güven, kültürel uyum gibi daha soyut ve ölçülmesi zor olan ilişkisel kriterlerin de belirleyici rol oynadığını göstermektedir.

Leadership in the Post-COVID-19 Era

Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era

The purpose of this study is to explain the relationship between the COVID-19 crisis and leadersh... more The purpose of this study is to explain the relationship between the COVID-19 crisis and leadership and to demonstrate the leadership skills necessary in the post-COVID-19 era. This study is based on literature research. In the study, firstly, the effects of COVID-19 on human life are explained. Then, the relationship between crisis management and leadership is discussed. Later, the features of the new era after COVID-19 and the concept of the digital age are explained. The role of leaders in this new era is emphasized. In the last part of this study, three leadership types that attract attention during the pandemic process are briefly explained. These are ethical, digital, and pandemic leadership. In the last section, the skills and abilities required for leaders who are to succeed after COVID-19 also add value to the research.

Dördüncü Endüstri Devriminin (Endüstri 4.0) Neresindeyiz?

İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi

Bilgi Teknolojileri Dış Kaynak Kullanımı Başarısında Biçimsel ve İlişkisel Yönetişimin Rolü: Havacılık Sektöründe Bir Araştırma

İzmir İktisat Dergisi

Determination of Contract Duration: An Empirical Study on the Ground Handling Agreements with the View of Transaction Cost Theory

Gaziantep University Journal of Social Sciences

Sözleşme süresi bir alıcı-satıcı ilişkisinde alınacak hizmette meydana gelecek artışın avantajlar... more Sözleşme süresi bir alıcı-satıcı ilişkisinde alınacak hizmette meydana gelecek artışın avantajları ile buna bağlı olarak meydana gelecek maliyetler arasında dengenin sağlandığı bir optimizasyon süreci olarak görülmektedir (Crocker ve Reynolds, 1993). İşlem maliyeti teorisine göre sözleşme süresi, tarafları karşı tarafın fırsatçı davranışına karşı koruyacak bir kontrol mekanizmasıdır. Teoriye göre bir ticari sözleşmenin süresi işlemin varlık özgüllüğü veya ilişkiye özgü yatırımlar arttıkça uzamakta, belirsizlik arttıkça kısalmaktadır (Crocker ve Masten, 1988; Sausser, 1999). Bu araştırmada havacılık sektöründe faaliyet gösteren havayolu işletmeleri ve yer hizmeti işletmeleri arasında imzalanan sözleşmelerin sürelerindeki farklılığın nedenlerinin işlem maliyeti teorisi değişkenleri aracılığıyla açıklanması amaçlanmıştır. Bu amaçla 41 yer hizmeti anlaşması üzerinden ampirik bir araştırma gerçekleştirilmiştir. Araştırmanın modelindeki değişkenler arasındaki ilişkileri test etmek için kısmi en küçük kareler yöntemi kullanılmış ve analizler Smartpls 3 programı kullanılarak yapılmıştır. Verilerin analizi sonucunda varlık özgüllüğü türlerinden biri olan adanmış varlıklar ile sözleşme süresi arasında istatistiksel olarak anlamlı bir ilişki bulunmuştur. Araştırmada talep belirsizliği ile sözleşme süresi arasında ise negatif yönlü bir ilişki öngörülmüştür ancak talep belirsizliği arttıkça sözleşme süresinin uzadığı sonucuna ulaşılmıştır. Çevresel belirsizlik ve sözleşme süresi arasında ise istatistiksel olarak anlamlı bir ilişki bulunamamıştır. Araştırma modelinin analizi sonucunda işlem maliyeti teorisinin değişkenlerinin yer hizmeti sözleşmelerinin sürelerindeki farklılığı açıklamakta sınırlı bir açıklama gücü olduğu sonucuna ulaşılmıştır.

Understanding Performance Indicators of Organizational Achievement in Turkish Airline Companies

Journal of Management Research, 2014

The aim of this study is to analyze performance indicators used by airline companies within the f... more The aim of this study is to analyze performance indicators used by airline companies within the framework of a performance and strategic management tool, namely, 'balanced scorecard (BSC)', and to assess its applicability in the airline business. Designed as a multiple case study by collecting data from primary and secondary sources, the participants of this study are scheduled airline businesses operating in Turkey. The airline companies have been found to use similar performance indicators within the financial, customer-based, internal business process, and learning/growth perspectives of BSC. Airline companies are recommended to use BSC because it allows them to transform their strategies into measurable performance indicators and to assess their performance multi-dimensionally.

Adopting Mission and Vision Statements by Employees: The Case of TAV Airports

by dilek erdoğan and Vildan Durmaz

Procedia - Social and Behavioral Sciences, 2014

Mission and vision statements are popular both in the extant literature and the practice for the ... more Mission and vision statements are popular both in the extant literature and the practice for the companies’ strategic management. While many studies have been realized about relationship between vision-mission statements and firm performance, there is very little studies which ask the answer if vision and mission is adopted by employees in an organization. Our study focus on the perspectives of employees about the vision and mission statements of their firms in which they work. Based on a survey of employees in TAV Airports, this paper aimed to explore the employees’ state of awareness, perceptions and attitudes towards the firm’s vision and mission statements.

Strategic Outsourcing in Airline Business

Accounting, finance, sustainability, governance & fraud, 2022

Havayolu İşletmeleri̇nde Performans Yöneti̇mi̇ Ve Dengeli̇ Sonuç Karti: Havayolu İşletmeleri̇nde Bi̇r Araştirma

Bi̇lgi̇ Teknoloji̇leri̇ Diş Kaynak Kullaniminda Kri̇ti̇k Tedari̇kçi̇ Seçi̇m Kri̇terleri̇ni̇n Beli̇rlenmesi̇: Havacilik Sektöründe Ni̇tel Bi̇r Araştirma

International Journal of Management Economics and Business, 2017

Bu calisma bilgi teknolojileri (BT) dis kaynak kullanimi tedarikcilerinin seciminde kullanilan kr... more Bu calisma bilgi teknolojileri (BT) dis kaynak kullanimi tedarikcilerinin seciminde kullanilan kritik degerlendirme kriterlerinin belirlenmesini amaclamaktadir. Arastirma BT dis kaynak kullaniminin yogun oldugu sektorlerden biri olan havacilik sektorune odaklanmistir. Bu amacla Turkiye’de faaliyet gosteren havacilik isletmeleri uzerinde nitel bir arastirma gerceklestirilmistir. Arastirmanin sonucunda tedarikci secim kriterleri BT urun/hizmetine iliskin ozellikler, tedarikciye iliskin ozellikler ve iliskiye ozgu ozellikler olmak uzere uc tema altinda siniflandirilmistir. Arastirmanin sonuclari havacilik isletmelerinde BT tedarikcisine karar verilirken niceliksel olarak olculebilen kriterlerin yani sira esneklik, guven, kulturel uyum gibi daha soyut ve olculmesi zor olan iliskisel kriterlerin de belirleyici rol oynadigini gostermektedir http://dx.doi.org/10.17130/ijmeb.2017ICMEB1735611

Transaction Cost Approach to the Outsourcing Decision Problem

Advances in Finance, Accounting, and Economics, 2020

Outsourcing has become a management tool that is increasingly involved in the manager's agend... more Outsourcing has become a management tool that is increasingly involved in the manager's agenda, but the decision to outsource is a problematic issue for decision makers in organizations. Outsourcing provides many benefits but also includes many risks, so every outsourcing agreement does not result in success. This chapter aims to provide a better understanding of the outsourcing problem in light of transaction cost economics. For this purpose, the concept of outsourcing is first explained. The transaction characteristics and the behavioral assumptions of the theory, which play a role in increasing or decreasing transaction costs, are clarified. Finally, governance decision (outsource or not) and some critical issues (safeguarding mechanism against opportunistic behavior by supplier, adaptation, and performance evaluation problem) that will arise after the outsourcing decisions are discussed.

Opportunism still remained alive: conditional limits of trust and contract in software projects

International Journal of Managing Projects in Business

PurposeBased on a survey study of 138 software buyers in Turkey, this study examines conditional ... more PurposeBased on a survey study of 138 software buyers in Turkey, this study examines conditional indirect effects of requirements uncertainty on supplier opportunism where buyer dependence, a proxy for relation-specific investments, undertakes a mediator role. The authors consider a two-level moderation effect of trust and contract in buyer–supplier relationships throughout the software project lifecycle.Design/methodology/approachA survey-based empirical study was conducted, and conditional process analyses were run using PROCESS macro in SPSS. The present study tests a two-stage moderated mediation model in which competence-based trust with a detailed contract setting moderates the mediational path from requirements uncertainty to buyer dependence.FindingsThe data obtained from the buyer side in the Turkish software industry showed that a relationship in which the buyer is structurally dependent begins at a high level of trust. On the other hand, the authors found that contractual...

Measurement of Airport Service Quality by Importance-Performance Analysis: The Case of Gaziantep Airport

Istanbul University - DergiPark, Aug 30, 2020

2019 yılından itibaren yayımlanmaktadır. © Telif Hakları Kanunu çerçevesinde makale sahipleri ve ... more

Airline passengers’ travel intention in the Covid-19 era

The COVID-19 pandemic has had unprecedented effects without distinction between the public and pr... more The COVID-19 pandemic has had unprecedented effects without distinction between the public and private sectors. Service industries that have been interrelated in different ways have felt the effects more. The airline industry is the most important service-intensive sector and the COVID-19 era has important effects on the demand and supply of the industry. The demand-side analysis of the industry, which has been consisted of the passengers, is important to understand in the COVID-19 era. The travel intention of airline passengers will play a critical role in the recovery process of the industry in the pandemic process

The Impact of Attitude and Subjective Norm on Airline Passengers' Travel Intention in the COVID-19 Era: Mediating Role of Perceived Risk

She received her BSc., MSc., and Ph.D. all in Civil Aviation Management at Anadolu University, Tu... more She received her BSc., MSc., and Ph.D. all in Civil Aviation Management at Anadolu University, Turkey. She focused on the IT outsourcing relationship in Turkey and the aviation industry. She pursues her research in the areas of airport management, airline management, information technology management, strategic management, transaction cost theory.

Reasons, Success Factors and Disadvantages of Research Collaboration

Son y›llarda uluslararas› ve ulusal alanyaz›nda hem ortak yazarl› çal›flmalar›n say›s›n›n hem de ... more Son y›llarda uluslararas› ve ulusal alanyaz›nda hem ortak yazarl› çal›flmalar›n say›s›n›n hem de yay›n bafl›na düflen yazar say›s›n›n artt›¤› görülmektedir. Ortak yazarl› yay›nlar akademisyenler aras›nda gönüllü olarak kurulan araflt›rma ifl birliklerinin sonucunda ortaya ç›kmaktad›r. Bu araflt›rmada akademisyenlerin görüflleri do¤rultusunda akademisyenleri araflt›rma ifl birli¤ine yönelten nedenlerin, araflt›rma ifl birli¤inin baflar›s›n› etkileyen unsurlar›n ve akademisyenler taraf›ndan ifl birli¤inin alg›lanan dezavantajlar›n›n ortaya ç›kar›lmas› amaçlanm›flt›r. Bu amaçla nitel bir araflt›rma gerçeklefltirilmifl olup, farkl› disiplinlerde çal›flan ve farkl› unvanlara sahip olan 10 akademisyen ile görüflmeler gerçeklefltirilmifltir. Görüflme verilerinin analizi sonucunda ifl birli¤ine girme nedenleri aras›nda yay›nlar›n kalitesini art›rmak, ö¤renme ve geliflme sa¤lamak, sosyal iliflkileri gelifltirmek, uzmanl›k bilgisine ve kaynaklara eriflmek kat›l›mc›lar taraf›ndan en çok vurgulanan nedenler olarak ortaya ç›km›flt›r. Araflt›rma partnerinin dürüst ve güvenilir olmas›, taraflar›n sorumluluklar›n› yerine getirmesi, kifliler aras› uyum, ifl plan› ve takvimine uyulmas› gibi unsurlar ifl birli¤inin baflar›s›n› etkiledi¤i düflünülen unsurlardan bafll›calar›d›r. Ortak yazarl› çal›flmalara yap›lan katk›n›n inand›r›c›l›¤›n›n düflük olmas›, kazan›lacak puan›n yazar say›s›na bölünmesi, ortak yazarl› çal›flmalarda bireysel ba-flar›y› kan›tlayamamak, ifl birli¤i partneriyle yaflanan problemler gibi unsurlar araflt›rma ifl birli¤inin alg›lanan dezavantajlar› olarak ortaya ç›km›flt›r. Anahtar sözcükler: Akademik araflt›rma, akademik yay›n kalitesi, araflt›rma ifl birli¤i, araflt›rma partneri, ortak yazarl›k. In recent years, the number of both co-authored publications and authors per publication in the national and international literature has increased. Co-authored publications are a result of voluntary research collaboration among academics. This study aims to investigate the reasons for research collaboration, the factors affecting the success of research collaboration, and the disadvantages of the collaboration perceived by researchers. For this purpose, qualitative research was conducted, and interviews were conducted with ten academics with different titles working in different disciplines. Among the reasons for collaboration, the most frequently reported reasons were increasing the quality of publications, ensuring learning and development, improving social relations, expertise, and access to resources. Factors such as being honest and trustworthy of the research partner, fulfilling the responsibilities of the parties, interpersonal harmony, complying with the business plan and calendar are among the factors considered to affect the success of the collaboration. Some of the perceived disadvantages of research collaboration are the low reliability of the contribution to multi-author studies, the division of academic achievement score by the number of authors, the difficulty of proving individual achievement in co-authored studies, and problems related to the research partner.

The role of contract and relationship norms in the success of Information Technology Outsourcing

Information technology outsourcing provides several advantages for organizations, such as reducin... more Information technology outsourcing provides several advantages for organizations, such as reducing the cost of ownership of IT products/services, providing rapid access to modern technologies. However, when the outsourcing relationship is not managed effectively, the desired results are not always achieved. This article aims to reveal the role of contract and relationship norms in the success of the IT outsourcing relationship, by focusing on the Turkish domestic market. Firstly, the measurement scales of the research were developed by making use of the previous studies and field interviews. Then the measurement model and hypotheses were tested using the partial least square method. It was concluded that both contract and relationship norms affect IT outsourcing success, but the contract is more effective than relationship norms for IT outsourcing success. Furthermore, it is concluded that relationship norms have a mediating effect between the contract and IT outsourcing success.

Leadership in the Post-COVID-19 Era

by Dr. Yeşim KURT and dilek erdoğan

Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era

The purpose of this study is to explain the relationship between the COVID-19 crisis and leadersh... more The purpose of this study is to explain the relationship between the COVID-19 crisis and leadership and to demonstrate the leadership skills necessary in the post-COVID-19 era. This study is based on literature research. In the study, firstly, the effects of COVID-19 on human life are explained. Then, the relationship between crisis management and leadership is discussed. Later, the features of the new era after COVID-19 and the concept of the digital age are explained. The role of leaders in this new era is emphasized. In the last part of this study, three leadership types that attract attention during the pandemic process are briefly explained. These are ethical, digital, and pandemic leadership. In the last section, the skills and abilities required for leaders who are to succeed after COVID-19 also add value to the research.

Relationship between requirements analyzability, interpersonal trust, and software project performance: Moderating role of customization

Based on the information processing perspective, this study empirically investigated the effects ... more Based on the information processing perspective, this study empirically investigated the effects of requirements analyzability, an indicator of technological complexity and interpersonal trust as the soft factor of buyer-supplier relationships on software project development performance. Beyond that, the possible moderator role of the degree of software customization was examined on the analyzabilityinterpersonal trust and analyzability-performance links. Data were collected from 138 companies through a questionnaire-based survey of IT purchasing managers in Turkey. Partial Least Squares Structural Equation Modeling was used to test the research hypotheses. This study indicated that requirements analyzability and interpersonal trust have a significant effect on software performance. Overall, the study provides evidence that interpersonal trust mediates the relationship between requirements analyzability and software project performance. The research findings support the moderation r...

Havaalanı Hizmet Kalitesinin Önem-Performans Analiziyle Değerlendirilmesi: Gaziantep Havalimanı Örneği

Gunumuzde havaalani sayisindaki artis ve buna paralel olarak havaalani hizmetlerindeki gelisim be... more Gunumuzde havaalani sayisindaki artis ve buna paralel olarak havaalani hizmetlerindeki gelisim beraberinde yolcularin havaalanindan beklentilerini artirmis ve havaalani yoneticileri icin yolcu memnuniyetinin saglanmasi daha fazla onem arz etmeye baslamistir. Yolcu memnuniyetinin artirilmasi yolcular tarafindan algilanan havaalani hizmet kalitesinin artirilmasina baglidir. Yolcu memnuniyetini artiracak ve gelistirilmesi gereken hizmet kriterlerinin dogru belirlenmesi kritiktir aksi takdirde yonetimin hizmet kalitesini artirici calismalari etkili olmayacaktir. Bu calismada geleneksel performans olcum yontemlerinden farkli olarak hizmet kalitesine verilen onem ve algilanan hizmet performansi arasindaki farki esas alarak hizmet kalitesinin olculmesini saglayan Onem ve Performans Analizi’nin havaalani hizmetlerinin degerlendirilmesinde nasil uygulanacaginin ornek bir uygulama ile aciklanmasi amaclanmistir. Bu amacla ornek olarak secilen Gaziantep Havalimani icin hizmet kalitesini degerle...

Bi̇lgi̇ Teknoloji̇leri̇ Diş Kaynak Kullaniminda Kri̇ti̇k Tedari̇kçi̇ Seçi̇m Kri̇terleri̇ni̇n Beli̇rlenmesi̇: Havacilik Sektöründe Ni̇tel Bi̇r Araştirma

Bu çalışma bilgi teknolojileri (BT) dış kaynak kullanımı tedarikçilerinin seçiminde kullanılan kr... more Bu çalışma bilgi teknolojileri (BT) dış kaynak kullanımı tedarikçilerinin seçiminde kullanılan kritik değerlendirme kriterlerinin belirlenmesini amaçlamaktadır. Araştırma BT dış kaynak kullanımının yoğun olduğu sektörlerden biri olan havacılık sektörüne odaklanmıştır. Bu amaçla Türkiye'de faaliyet gösteren havacılık işletmeleri üzerinde nitel bir araştırma gerçekleştirilmiştir. Araştırmanın sonucunda tedarikçi seçim kriterleri BT ürün/hizmetine ilişkin özellikler, tedarikçiye ilişkin özellikler ve ilişkiye özgü özellikler olmak üzere üç tema altında sınıflandırılmıştır. Araştırmanın sonuçları havacılık işletmelerinde BT tedarikçisine karar verilirken niceliksel olarak ölçülebilen kriterlerin yanı sıra esneklik, güven, kültürel uyum gibi daha soyut ve ölçülmesi zor olan ilişkisel kriterlerin de belirleyici rol oynadığını göstermektedir.

Leadership in the Post-COVID-19 Era

Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era

The purpose of this study is to explain the relationship between the COVID-19 crisis and leadersh... more The purpose of this study is to explain the relationship between the COVID-19 crisis and leadership and to demonstrate the leadership skills necessary in the post-COVID-19 era. This study is based on literature research. In the study, firstly, the effects of COVID-19 on human life are explained. Then, the relationship between crisis management and leadership is discussed. Later, the features of the new era after COVID-19 and the concept of the digital age are explained. The role of leaders in this new era is emphasized. In the last part of this study, three leadership types that attract attention during the pandemic process are briefly explained. These are ethical, digital, and pandemic leadership. In the last section, the skills and abilities required for leaders who are to succeed after COVID-19 also add value to the research.

Dördüncü Endüstri Devriminin (Endüstri 4.0) Neresindeyiz?

İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi

Bilgi Teknolojileri Dış Kaynak Kullanımı Başarısında Biçimsel ve İlişkisel Yönetişimin Rolü: Havacılık Sektöründe Bir Araştırma

İzmir İktisat Dergisi

Determination of Contract Duration: An Empirical Study on the Ground Handling Agreements with the View of Transaction Cost Theory

Gaziantep University Journal of Social Sciences

Sözleşme süresi bir alıcı-satıcı ilişkisinde alınacak hizmette meydana gelecek artışın avantajlar... more Sözleşme süresi bir alıcı-satıcı ilişkisinde alınacak hizmette meydana gelecek artışın avantajları ile buna bağlı olarak meydana gelecek maliyetler arasında dengenin sağlandığı bir optimizasyon süreci olarak görülmektedir (Crocker ve Reynolds, 1993). İşlem maliyeti teorisine göre sözleşme süresi, tarafları karşı tarafın fırsatçı davranışına karşı koruyacak bir kontrol mekanizmasıdır. Teoriye göre bir ticari sözleşmenin süresi işlemin varlık özgüllüğü veya ilişkiye özgü yatırımlar arttıkça uzamakta, belirsizlik arttıkça kısalmaktadır (Crocker ve Masten, 1988; Sausser, 1999). Bu araştırmada havacılık sektöründe faaliyet gösteren havayolu işletmeleri ve yer hizmeti işletmeleri arasında imzalanan sözleşmelerin sürelerindeki farklılığın nedenlerinin işlem maliyeti teorisi değişkenleri aracılığıyla açıklanması amaçlanmıştır. Bu amaçla 41 yer hizmeti anlaşması üzerinden ampirik bir araştırma gerçekleştirilmiştir. Araştırmanın modelindeki değişkenler arasındaki ilişkileri test etmek için kısmi en küçük kareler yöntemi kullanılmış ve analizler Smartpls 3 programı kullanılarak yapılmıştır. Verilerin analizi sonucunda varlık özgüllüğü türlerinden biri olan adanmış varlıklar ile sözleşme süresi arasında istatistiksel olarak anlamlı bir ilişki bulunmuştur. Araştırmada talep belirsizliği ile sözleşme süresi arasında ise negatif yönlü bir ilişki öngörülmüştür ancak talep belirsizliği arttıkça sözleşme süresinin uzadığı sonucuna ulaşılmıştır. Çevresel belirsizlik ve sözleşme süresi arasında ise istatistiksel olarak anlamlı bir ilişki bulunamamıştır. Araştırma modelinin analizi sonucunda işlem maliyeti teorisinin değişkenlerinin yer hizmeti sözleşmelerinin sürelerindeki farklılığı açıklamakta sınırlı bir açıklama gücü olduğu sonucuna ulaşılmıştır.

Understanding Performance Indicators of Organizational Achievement in Turkish Airline Companies

Journal of Management Research, 2014

The aim of this study is to analyze performance indicators used by airline companies within the f... more The aim of this study is to analyze performance indicators used by airline companies within the framework of a performance and strategic management tool, namely, 'balanced scorecard (BSC)', and to assess its applicability in the airline business. Designed as a multiple case study by collecting data from primary and secondary sources, the participants of this study are scheduled airline businesses operating in Turkey. The airline companies have been found to use similar performance indicators within the financial, customer-based, internal business process, and learning/growth perspectives of BSC. Airline companies are recommended to use BSC because it allows them to transform their strategies into measurable performance indicators and to assess their performance multi-dimensionally.

Adopting Mission and Vision Statements by Employees: The Case of TAV Airports

by dilek erdoğan and Vildan Durmaz

Procedia - Social and Behavioral Sciences, 2014

Mission and vision statements are popular both in the extant literature and the practice for the ... more Mission and vision statements are popular both in the extant literature and the practice for the companies’ strategic management. While many studies have been realized about relationship between vision-mission statements and firm performance, there is very little studies which ask the answer if vision and mission is adopted by employees in an organization. Our study focus on the perspectives of employees about the vision and mission statements of their firms in which they work. Based on a survey of employees in TAV Airports, this paper aimed to explore the employees’ state of awareness, perceptions and attitudes towards the firm’s vision and mission statements.