Hi @andybrooks ,
Thanks for reaching out.

We have found a support ticket for you with the same issues in our support center. Already a response was sent. Please follow that response. If you have any more queries please reply there.

Regards,
Reju

Hi @sheena50632
Thanks for reaching out & extremely sorry for the delayed response.

I would like to inform you, have to change the value for the select and checkboxes. I made a video for you, check the video here. If still persist the issue you are having can happen due to caches or third-party theme/plugin conflict. Will you please check by clearing the caches completely from your site and browser?

You can run a conflict test on your site to determine what actually causes the issue.

To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for Elementor and MetForm to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible.

Best Regards,
Reju

Hi @hoppie666 ,
Thanks for contacting us.

In our development environment, ShopEngine allows us to insert full-screen images. According to the issue, I would suggest running a conflict test on your site to determine what actually causes the issue.

1. Please make sure to clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one.

2. Switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.

3. If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for WooCommerce, ShopEngine, and Elementor to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.

Let me know your findings after performing the conflict test.

Regards,
Reju

Hello @charlesrodmell

Glad to hear that your problem has been solved 🙂

If this plugin looks good to you and our support team, maybe you can help us by giving a 5 star on wordpress.org?

Please navigate to the Review link from the sidebar then click the Add your own review link to put your review🙂.

We’re working so hard to make this plugin more and more useful to our valuable users like you and a 5-star will really help us to grow on the market 🙂

Best Regards,
Reju

Hi @eypclk,

Thanks for contacting us.

I would like to inform you, Currently without a responsive hamburger breakpoint, it is not possible to use the ElementsKit Nav Menu on Mobile. Please add this as a feature request. We are continuously working on improving our plugin by adding more new features according to our customers’ needs.

To add a feature request please navigate to the plugin main page then go to the Details section then USEFUL LINKS. There you will find the Request a Feature link.

Let me know if there is anything else that you need help with.

Regards,
Reju

Hello @magou14

Glad to hear that your problem has been solved 🙂

If this plugin looks good to you and our support team, maybe you can help us by giving a 5 star on wordpress.org?

Please navigate to the Review link from the sidebar then click the Add your own review link to put your review🙂.

We’re working so hard to make this plugin more and more useful to our valuable users like you and a 5-star will really help us to grow on the market 🙂

Best Regards,
Reju

Hi @addisonmarketingsolutions,
Thanks for contacting us.

I would sincerely request to follow these points:

1. Update the MetForm plugin, please.

2. If you are using ReCaptcha V3, I would request to use ReCaptcha V2 for the time being.

3. Clear all the cache from your website including any plugin, browser, server, or CDN (eg. Cloudflare) also try disabling the Cache/Optimization plugin for some time if you are using one. Also look for the Object Cache from your server, please.

Feel free to let us know your update.

Regards,
Reju

Hi @magou14,

Hope you are doing fine.

I have inspected your issue. Please include this CSS code to Appearance > Customize > Additional CSS.

@media (max-width: 767px){
	.woocommerce .quantity .plus, .woocommerce .quantity .minus, .woocommerce-page .quantity .plus, .woocommerce-page .quantity .minus {
		display: none !important;
	}
}

After then i hope your issue will be solved. Let me know if there is anything else you need help.

Regards,
Reju