Dear @mateo21530,

I hope this message finds you well & extremely sorry for the delayed response.

An issue has arisen with the Astra theme, but we can resolve it by implementing a few CSS codes. Below, I’ll share the necessary codes for you to copy and paste into Appearance > Customize > Additional CSS.

.shopengine-checkout-form-billing .woocommerce-shipping-fields{
	display: none !important;
}

.shopengine-checkout-form-billing .woocommerce-additional-fields{
	display: none !important
}

After including those codes I hope your issue will be solved. Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP. We are always here to help you.

Kind Regards,
Reju

Dear @mateo21530,

Thanks for reaching out to us & we sincerely apologize for the problems you have experienced.

I have inspected your website & can see the checkout page is working fine. But you are not using here the latest version. Please give us more details about the problem you are facing with the latest version. It would be a lot easier for us if you gave us a video about the problem so that we can understand the problem properly and help you find a solution as soon as possible. Your patience & cooperation in this matter are greatly appreciated.

Looking forward to your response.

Best Regards,
Reju

Dear @mateo21530,

I hope this message finds you well & am so glad to see your review. We value your satisfaction and want to provide you with the best experience possible. If you have any further questions, or concerns, or require assistance, please don’t hesitate to reach out to our support threads.

Best Regards,
Reju

Dear @mateo21530,

I hope this message finds you well. I wanted to bring to your attention that the CSS codes have been successfully implemented and tested in our development environment. To provide further clarification and demonstrate the functionality, I have created a video walkthrough, which you can view here. So, make sure you have inserted those codes properly.

Then, If you are using any caching plugin on your site, please clear the caches from your site and browser as well. if possible, keep it disabled for some time and then check.

Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP.

Kind Regards,
Reju

Hi @notamax,

Thanks for contacting us & extremely sorry for the delayed response.

First of all, we are really glad to hear that GetGenie is helpful for you. Also, we really appreciate your cooperation in informing us about these new features. I believe that with a small addition, it could become even more valuable to our users. So, I am requesting to add these as a feature request.

To add a feature request please navigate to the plugin’s official page then hover over the Resource tab(screenshot). There you will find the Roadmap link.

Let me know if there is anything else that you need help with.

Regards,
Reju

Hi @sharatnair ,

Thanks for reaching out to us.

In my development environment, MetForm is working fine. The issue you are having can happen due to caches or third-party theme/plugin conflict. Will you please check by clearing the caches completely from your site and browser? You can run a conflict test on your site to determine what actually causes the issue.

• To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
• If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugins. To troubleshoot the issue, please deactivate other plugins except for Elementor and MetForm to check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.
• Also, change the permalink and then check whether the plugin is working or not. Watch this video to see how to change permalinks.

Let me know your findings after performing the conflict test. If the issue persists even after that, I will take a closer look at this issue and help you to find a solution as soon as possible.

Best Regards,
Reju

Hi @buzznot99 ,

Thanks for contacting us & extremely sorry for the delayed response.

I have inspected your website & can see you have disabled the one-page scroll module. Now, please enable this module and make a video of your issues then send it to us. We will then inspect those issues in depth and help you find a solution as soon as possible. We expect your kind patience & cooperation.

Looking forward to your response.

Best Regards,
Reju

Hi @kartikb ,

Thanks for reaching out to us & extremely sorry for the delayed response.

I would like to inform you that the view cart message appears on the product item on the shop page. We have to use the notice widget for the Single product page. I am sharing a video – https://d.pr/v/marrth on this topic. After watching the video you will be clear on this topic.

Let us know if the issue is solved. If not, I’ll have a quick look and provide you with a solution ASAP.

Kind Regards,
Reju