Margaret S. woo-hc
Forum Replies Created
-
Forum: Plugins
In reply to: [WooCommerce] Missing product page detailsHi @themonoline
the product page goes back to normal when I changed to the storefront theme
This observation confirms that there is a compatibility issue with the Astra theme.
We recommend reaching out to the theme’s helpdesk at https://wpastra.com/support/ and report the issue, so they can provide a solution.
Forum: Plugins
In reply to: [WooCommerce] send mailHi @mohammadaga
We are having a challenge understanding your issue and requirement.
Could you please provide more detail so we can help you?
Are you able to share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Forum: Plugins
In reply to: [WooCommerce] Media upload issue via woocommerce android app.Hi @silumant
I understand that you are facing these problems when using the WooCommerce Android app.
There is a separate team that supports the mobile app. For help with this issue, please submit a ticket at WooCommerce.com by going to https://woocommerce.com/my-account/create-a-ticket/ .
Our team will be able to help you further there.
Thanks
Forum: Plugins
In reply to: [WooCommerce] How to create custom order statusHi @alexprg
I understand that you need to create custom order statuses.
The order statuses inbuilt into WooCommerce are as listed here: https://woocommerce.com/document/managing-orders/#order-statuses
The easiest way to create custom order statuses and integrate them seamlessly into your order management flow is to use the WooCommerce Order Status Manager extension.
You can go through the plugin’s documentation to get familiar with the features and options here: https://woocommerce.com/document/woocommerce-order-status-manager/
For any questions related to this plugin, you can create a ticket here. You’d need to log into your WooCommerce account before you can access that page, or create an account if you do not have one. From there, click on the tab “I have a question about a specific extension or theme I’d like to purchase.”
Just so you know, in the WooCommerce.com marketplace we offer a 30-day refund policy so you can test the extension and make sure it works for you the way you want.
Hi @jakaerc
I understand that you want to add a column with custom meta data to the Orders page at the admin end. You need to be able to sort the list by name.
Kindly be informed that support for custom coding is beyond the scope of support we are able to provide in this forum. This particular forum is for questions that are related to the WooCommerce core features.
For help with custom code we recommend the WooCommerce Developer Resources Portal.
You can also visit the WooCommerce Facebook group or the
#developers
channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.Lastly, for direct assistance with code customizations, we recommend consulting with the WooCommerce Customizations Partners. https://woocommerce.com/customizations/
Nevertheless, I’m going to leave this thread open for a bit to see if anyone is able to chime in to help you out here.
Forum: Plugins
In reply to: [WooCommerce] woocommerce +spocketIn Spocket’s dashboard, under “settings”>>”Store” I get the message that my shop has not been connected with this account yet
1. Can you please let us know how is Spocket integrated with WooCommerce on your site? Is it through this plugin? https://wordpress.org/plugins/spocket/ . In that case you can get best support by opening a thread in their support forum: https://wordpress.org/support/plugin/spocket/
2. Are you using any paid plugin from the WooCommerce marketplace? If yes, then you can seek official support by submitting a ticket here: https://woocommerce.com/my-account/create-a-ticket/?form=ticket
Kindly note that this support forum is for questions and issues specifically for the WooCommerce core features. We don’t offer support on this forum for third-party tools.
Forum: Plugins
In reply to: [Facebook for WooCommerce] Problem with Facebook Sync on the variable productHi @giodes86
I understand that many of the products are set as “Sync and Hide”. In addition, products with variables are giving errors.
The Facebook visibility setting will show “Sync and hide” when it is set to staging. To change the setting to “Sync and show” the product must be published.
Will you please check if the products you are having issues with are published?
Additionally, would you please be able to paste your system status here so we can get a better idea of what might be going on? You can grab it by going to:
WooCommerce > Status and clicking on Get system report.Is it possible to change them without selecting each variable manually?
If your plugin is updated to its latest version, please check if you are able to see the following option after navigating to Products > All Products and then clicking on the “Bulk Actions” dropdown. Below is a screenshot of the relevant options:
Link to image: https://snipboard.io/FUpxDK.jpgForum: Plugins
In reply to: [Facebook for WooCommerce] External business ID is missingHi @talmager
I understand that upon trying to connect Facebook to the plugin you are getting that error message.
Thanks for sharing the System Status Report.
PHP Time Limit: 30
We recommend reaching out to your host to change this parameter to around 1000. This is not directly related to the issue at hand but is important regarding your site’s overall performance.
When checking the options.php file, the wc_facebook_external_business_id field is filled with no special characters. Tried deleting the plugin information from the database using PHPMyAdmin – still doesn’t work.
Thanks for sharing this additional info.
This same problem has been dealt with at the following thread – could you please check if the solutions suggested over there work in your case?
https://wordpress.org/support/topic/something-went-wrong-when-connecting-to-facebook-45/
Let us know how it goes – we’ll look forward to your response to be able to assist you further.
- This reply was modified 1 year, 9 months ago by Margaret S. woo-hc.
Forum: Plugins
In reply to: [WooCommerce] Permalink issueHi @lorcur
You’re welcome! Good to know it is now resolved.
If you found our support helpful, we’d love if you could leave us a review:
https://wordpress.org/support/plugin/woocommerce/reviews/Thanks!
Forum: Plugins
In reply to: [WooCommerce] Local Pickup not showing on checkoutHi @catherinev
I deactivated “Advanced Free Shipping” and the local pickup collection options are now showing
That’s great!
Is there a way I can fix this as I need that plugin, or should I contact the plugin support?
Your next step would be to report this issue to the WooCommerce Advanced Free Shipping plugin’s support team. You can open a support request here: https://wordpress.org/support/plugin/woocommerce-advanced-free-shipping/
Thanks
Forum: Themes and Templates
In reply to: [Storefront] Removing menuThanks for trying.
In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status?
You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Forum: Themes and Templates
In reply to: [Storefront] CheckoutIf you found our support helpful, we’d love if you could leave us a review:
https://wordpress.org/support/theme/storefront/reviews/Thanks!
Hi @jsando72
Good to know it is now resolved.
If you found our support helpful, we’d love if you could leave us a review:
https://wordpress.org/support/plugin/woocommerce/reviews/Thanks!
Forum: Plugins
In reply to: [WooCommerce] Woocommerce import catalog from external APIIf you need help with your website, please create a new thread so that your issue can be looked at individually.
https://wordpress.org/support/plugin/woocommerce/#new-topic-0Forum: Plugins
In reply to: [WooCommerce] Notice: Function get_cart was called incorrectlyHi @impurnendu
Please be informed that this support forum is for questions and issues specifically for the WooCommerce core features.
Do you remember making any changes before the issue started such as updating or installing plugin(s)? Please let us have some more details about the problem.
In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.