Ahmed Amir Hossain

Forum Replies Created

Viewing 15 replies - 31 through 45 (of 480 total)
1 2 3 4 … 30 31 32
  • Forum: Plugins
    In reply to: [Wp Social Login and Register Social Counter] Missing hook on xs_social_create_user
    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    3 months ago

    Hi Pablo Pacheco,

    I hope this message finds you well. I wanted to share an update from our development team regarding your inquiry. We’re pleased to inform you that the hook you’ve requested will be included in the upcoming release of the Wp Social Login plugin. In the meantime, we appreciate your continued support of Wpmet.

    Please don’t hesitate to reach out if you require any further assistance or have any other questions.

    Regards,
    Amir

    Forum: Reviews
    In reply to: [MetForm - Contact Form, Survey, Quiz, & Custom Form Builder for Elementor] better try something else
    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    3 months, 1 week ago

    Hi ezmsign,

    I trust this message finds you well, and I sincerely apologize for any inconvenience you may have experienced. Ensuring customer satisfaction is our top priority. We are fully committed to resolving the issue you’ve encountered promptly and with the highest priority.

    Occasionally, we may encounter a higher volume of tickets than usual, leading to longer response times. Please accept my sincere apologies for any delays this may have caused.

    I already sent a message through your ticket from our support center. Kindly respond to the ticket at your earliest convenience. We will promptly investigate the issue and work diligently to provide you with a solution.

    We genuinely hope that once the matter is resolved, you will reconsider your review. Your satisfaction is important to us, and we greatly appreciate your cooperation in this matter.

    Best Regards,
    Amir

    Forum: Plugins
    In reply to: [Wp Social Login and Register Social Counter] Missing hook on xs_social_create_user
    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    3 months, 1 week ago

    Hi Pablo Pacheco,

    Thanks for reaching out to us and we are extremely sorry for the delayed response.

    This matter will be forwarded to the development team soon. I’ll keep you informed of any updates we receive from them. Please stay tuned for further information.

    Regards,
    Amir

    Forum: Plugins
    In reply to: [FundEngine – Donation and Crowdfunding Platform] About the Login and Registration popup lightbox
    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    3 months, 2 weeks ago

    Hi onlinepodium,


    Thank you for reaching out to us. Your inquiry appears to be unrelated to the FundEngine plugin. For assistance with your query, we suggest searching online resources. To explore further details about the FundEngine plugin, we encourage you to visit its documentation page.

    Should you have any inquiries specifically concerning the FundEngine, please don’t hesitate to contact us.

    Regards,
    Amir

    Forum: Reviews
    In reply to: [FundEngine – Donation and Crowdfunding Platform] After spending an hour to set up a crowdfund: 404
    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    3 months, 2 weeks ago

    Hi mikejkelley,

    Thank you for getting in touch with us. We deeply regret any inconvenience you may have encountered with the FundEngine plugin. We’ve taken the liberty of providing some solutions in your support thread, and we’re optimistic that following these steps will resolve the issue at hand.

    We kindly request that you reconsider your rating. A one-star review on a public platform can potentially mislead many users and could adversely affect the reputation of our plugin. Taking into account these factors, we sincerely hope you’ll reconsider your rating decision.

    Looking forward to your response.

    Best Regards,
    Amir

    Forum: Plugins
    In reply to: [FundEngine – Donation and Crowdfunding Platform] Crowdfund page 404
    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    3 months, 2 weeks ago

    Hi mikejkelley,

    Thank you for contacting us. We acknowledge the frustration you may be experiencing, but please be assured that the FundEngine plugin is not the cause of the 404 error. Nevertheless, we are fully committed to assisting you in identifying and resolving this issue. Below, you’ll find a set of guidelines to help you navigate through this process:

    1. Fix Your Permalink Settings: Please reset the permalink from settings > permalink. Keep it plain and save changes. Now the issue should solve and you can revert back to previous settings.

    2. Update the WordPress .htaccess File: Review the .htaccess file for any misconfigurations or directives that might be causing URLs to resolve incorrectly.

    3. Review Server Logs: Access your server logs to see if there are any clues as to why the 404 errors are occurring. Look for patterns or specific requests that might be triggering the issue.

    4. Check for Redirects: Verify if there are any redirect rules in place that might be redirecting users to non-existent pages, thereby resulting in a 404 error.

    5. Clear Cache: If you’re using any caching mechanisms, clear the cache to ensure that you’re not serving outdated or incorrect content.

    Please follow these steps and let us know if you encounter any challenges or if you require further assistance. You can also get help from this article.

    Regards,
    Amir

      Forum: Plugins
      In reply to: [ShopEngine Elementor WooCommerce Builder Addon – All in One WooCommerce Solution] product with 1 stock can’t purchase
      Plugin Support Ahmed Amir Hossain

      (@ahmedamir)

      3 months, 2 weeks ago

      Hi jdgrcorp,

      Thank you for contacting us, and we sincerely apologize for the delayed response.

      Upon investigation in our development environment, we were unable to replicate the reported issue. Additionally, there have been no previous complaints regarding this matter. For a clearer understanding, we recommend referring to this instructional video. However, if you are still experiencing this problem, it is likely stemming from your end. We suggest conducting a conflict test on your website to pinpoint the root cause of the issue.

      Please follow these troubleshooting steps: Prior to proceeding, ensure to create a backup of your website and preferably execute these steps in a staging environment!

      1. Isolate the problem: Disable all plugins (with the exception of Elementor/Pro, ShopEngine, and Woocommerce), and temporarily switch your WordPress theme to Hello theme. If this resolves the issue, gradually reactivate your plugins and theme one by one, until identifying the conflicting plugin or theme.
      2. Clear the cache: Purge all cache levels, encompassing Server cache, WordPress (optimization plugin) cache, CDN cache, and Browser cache. Additionally, attempt accessing the front page of your website in incognito/private mode.

      Let me know your findings after performing the conflict test. If the issue persists even after that, let me know. I will take a closer look at this issue and help you find a solution as soon as possible.

      Regards,
      Amir

      Forum: Plugins
      In reply to: [ElementsKit Elementor addons] Broken
      Plugin Support Ahmed Amir Hossain

      (@ahmedamir)

      3 months, 2 weeks ago

      Hi gooleem and sonaar,

      Please send me your website’s system info from Elementor > System Info. We will take a closer look at this issue and help you to find a solution as soon as possible.

      Regards,
      Amir

      Forum: Plugins
      In reply to: [ElementsKit Elementor addons] Broken
      Plugin Support Ahmed Amir Hossain

      (@ahmedamir)

      3 months, 3 weeks ago

      Hi sonaar,

      Thanks for contacting us.


      We haven’t been able to replicate the problem on our development end. To assist you further and offer an effective solution, could you please provide detailed steps to reproduce the error? Additionally, if possible, a video demonstrating these steps would greatly aid our investigation. This will enable us to recreate the issue and pinpoint its underlying cause accurately.

      Waitng for your response.

      Regards,
      Amir

      Forum: Plugins
      In reply to: [MetForm - Contact Form, Survey, Quiz, & Custom Form Builder for Elementor] creating new forms never works
      Plugin Support Ahmed Amir Hossain

      (@ahmedamir)

      3 months, 3 weeks ago

      Hi sachristan,

      Thanks for reaching out to us.

      To solve this issue, please follow the below process:

      1. Clear the cache: Clear all levels of cache, including but not limited to Server cache, WordPress (optimization plugin) cache, CDN cache, and Browser cache. Also, try in incognito/private mode.
      2. Permalink Reset: Reset your permalink structure from the Settings > Permalink section and try again.
      3. Isolate the problem: Deactivate all of your plugins (except Elementor/Pro, MetForm), and temporarily change your WordPress theme to Hello theme. If this solves the problem, gradually activate your plugins and theme one by one, until you spot the conflicting plugin or theme.

      If the issue persists please let us know. We will check the issue and let you know the update as soon as possible.

      Regards,
      Amir

      Forum: Plugins
      In reply to: [ElementsKit Elementor addons] Conflict with GeoDirectory Google Analytics addon
      Plugin Support Ahmed Amir Hossain

      (@ahmedamir)

      3 months, 3 weeks ago

      Hi hamid009,

      Hope you are doing fine. We found that GeoDirectory Plugin as well as its addon work perfectly with the ElementsKit Lite plugin. If you face this issue with the ElementsKit Pro plugin, please navigate to the plugin’s details page and you’ll find the link to contact our support center. Our support team will help you ASAP! Because,  as per the WordPress.org policies, we aren’t allowed to provide any solution for the PRO plugin here. I hope you understand.

      Regards,
      Amir

      Forum: Plugins
      In reply to: [MetForm - Contact Form, Survey, Quiz, & Custom Form Builder for Elementor] No access to metform in editor mode
      Plugin Support Ahmed Amir Hossain

      (@ahmedamir)

      4 months ago

      Hi There,

      We haven’t received any response from you and assume that the issue is resolved now. For that reason, I’m marking this thread as resolved.

      If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

      Best Regards,
      Amir

      Forum: Plugins
      In reply to: [MetForm - Contact Form, Survey, Quiz, & Custom Form Builder for Elementor] View form id
      Plugin Support Ahmed Amir Hossain

      (@ahmedamir)

      4 months ago

      Hi There,

      We haven’t received any response from you and assume that the issue is resolved now. For that reason, I’m marking this thread as resolved.

      If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

      Best Regards,
      Amir

      Forum: Plugins
      In reply to: [ShopEngine Elementor WooCommerce Builder Addon – All in One WooCommerce Solution] Template “modifier avec elementor” does not work
      Plugin Support Ahmed Amir Hossain

      (@ahmedamir)

      4 months ago

      Hi There,

      We haven’t received any response from you and assume that the issue is resolved now. For that reason, I’m marking this thread as resolved.

      If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

      Best Regards,
      Amir

      Forum: Plugins
      In reply to: [ElementsKit Elementor addons] Icons compatibility with Elementor “Inline Font Icons” feature
      Plugin Support Ahmed Amir Hossain

      (@ahmedamir)

      4 months ago

      Hi There,

      We haven’t received any response from you and assume that the issue is resolved now. For that reason, I’m marking this thread as resolved.

      If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

      Best Regards,
      Amir

    Viewing 15 replies - 31 through 45 (of 480 total)
    1 2 3 4 … 30 31 32