SSL Certificate and SiteLock are not compatible

  • Wendy Garrity

    (@wendy-garrity)


    6 years, 3 months ago

    A heads-up for those using these security measures.

    Bluehost offered me a free SSL Certificate and SiteLock, both of which I accepted.

    When my SSL certificate was updated a few days ago, my site broke, and they can’t fix it.

    Support said they will be notifying the admin that SSL certificate and Sitelock are not compatible.

    In the meantime, I want to get the word out to other users – don’t use these together!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
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  • Roger Lipera

    (@rogeralb)

    6 years, 3 months ago

    @logankipp,

    Done! You are totally 100% correct. All is now good with SiteLock and I am very pleased. I hope that it is clear now days with the host company that there is no problem.
    I am very pleased.

    Logan Kipp

    (@logankipp)

    6 years, 3 months ago

    @rogeralb,

    Glad to hear this was resolved. If anything else comes up please don’t hesitate to reach out!

    Mighty Good

    (@mighty-good)

    6 years, 3 months ago

    Logan —

    Does SiteLock Basic, via HostGator, have conflicts with SSL certificates? Just need to know if SiteLock Basic is useless if my site has a SSL. Basic question. Thanks!

    gatoralanw

    (@gatoralanw)

    6 years, 3 months ago

    Hi @mighty-good,

    Many of the features of SiteLock Fix and Prevent, like the SMART scan, will work with both a domain that has an SSL installed and one that does not. You would want to consider an upgrade to the Professional Level of SiteLock or higher if you have an SSL and would like to enable the TrueShield and TrueSpeed features. This guide from our Knowledge Base has helpful information on this topic: https://www.hostgator.com/help/article/enable-sitelock-trueshield-and-truespeed

    Logan Kipp

    (@logankipp)

    6 years, 3 months ago

    @mighty-good,

    @gatoralanw really hit the nail on the head there. There’s only one product in HostGator’s SiteLock offering that does not support SSL, and that is the SiteLock TrueShield Basic WAF/CDN that is included at no additional charge with the ‘Find’ and ‘Fix’ Scan plans offered. In these cases you would want to upgrade the TrueShield tier to at least Professional for SSL support as @gatoralanw mentioned.

    From HG link provided:
    “SiteLock TrueShield Basic (The Web Application Firewall and Content Delivery Network included with both Find and Fix plans) is not compatible with the use of SSL for your site.”

    As a final note, since in this single thread we’ve referenced two different hosting companies’ SiteLock offerings, I want to avoid any confusion from future readers. SiteLock has a number of different partners, each of which may have unique product and feature agreements with us, so troubleshooting steps may be different for other partner plans. As always, we encourage you to reach out to the partner for questions about which features are supported in their plans, or SiteLock directly for any issues with an existing SiteLock account.

    • This reply was modified 6 years, 3 months ago by Logan Kipp.
    • This reply was modified 6 years, 3 months ago by Logan Kipp.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    6 years, 3 months ago

    I think the time has come for this to become a sitelock support topic and move to the sitelock plugin’s subforum (if related to that plugin) or to sitelock’s own forums (if related to the service).

    Thanks all for the clarifications and great information!

Viewing 6 replies - 16 through 21 (of 21 total)
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