After latest upgrade no data shown for sold products

  • Resolved Viorel-Cosmin Miron

    (@siravecavec)


    2 years, 6 months ago

    
### WordPress Environment ###

WordPress address (URL): https://www.tabaklaedeli.ch
Site address (URL): https://www.tabaklaedeli.ch
WC Version: 6.3.1
REST API Version: ✔ 6.3.1
WC Blocks Version: ✔ 6.9.0
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.2.1
Log Directory Writable: ✔
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 786 MB
WP Debug Mode: –
WP Cron: ✔
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.81.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: NG3tqMiSVM_
Total Database Size: 218.17MB
Database Data Size: 135.83MB
Database Index Size: 82.34MB
NG3tqMiSVM_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
NG3tqMiSVM_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
NG3tqMiSVM_woocommerce_order_items: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
NG3tqMiSVM_woocommerce_order_itemmeta: Data: 12.52MB + Index: 13.02MB + Engine InnoDB
NG3tqMiSVM_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
NG3tqMiSVM_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
NG3tqMiSVM_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
NG3tqMiSVM_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
NG3tqMiSVM_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
NG3tqMiSVM_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
NG3tqMiSVM_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_actionscheduler_actions: Data: 1.02MB + Index: 0.89MB + Engine InnoDB
NG3tqMiSVM_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_actionscheduler_logs: Data: 1.02MB + Index: 0.41MB + Engine InnoDB
NG3tqMiSVM_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
NG3tqMiSVM_comments: Data: 4.52MB + Index: 5.17MB + Engine InnoDB
NG3tqMiSVM_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
NG3tqMiSVM_options: Data: 9.36MB + Index: 2.56MB + Engine InnoDB
NG3tqMiSVM_postmeta: Data: 70.61MB + Index: 45.05MB + Engine InnoDB
NG3tqMiSVM_posts: Data: 7.48MB + Index: 5.48MB + Engine InnoDB
NG3tqMiSVM_rwcbc_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
NG3tqMiSVM_seopress_significant_keywords: Data: 0.50MB + Index: 0.52MB + Engine InnoDB
NG3tqMiSVM_taxonomymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
NG3tqMiSVM_termmeta: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
NG3tqMiSVM_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
NG3tqMiSVM_term_relationships: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
NG3tqMiSVM_term_taxonomy: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
NG3tqMiSVM_usermeta: Data: 5.52MB + Index: 5.03MB + Engine InnoDB
NG3tqMiSVM_users: Data: 0.23MB + Index: 0.23MB + Engine InnoDB
NG3tqMiSVM_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine
NG3tqMiSVM_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine
NG3tqMiSVM_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine
NG3tqMiSVM_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine
NG3tqMiSVM_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
NG3tqMiSVM_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine
NG3tqMiSVM_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine
NG3tqMiSVM_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine
NG3tqMiSVM_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine
NG3tqMiSVM_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
NG3tqMiSVM_wc_product_meta_lookup: Data: 0.42MB + Index: 0.78MB + Engine InnoDB
NG3tqMiSVM_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
NG3tqMiSVM_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_woocommerce_saferpaycw_cc: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
NG3tqMiSVM_woocommerce_saferpaycw_documents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_woocommerce_saferpaycw_ecc: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
NG3tqMiSVM_woocommerce_saferpaycw_schema_version: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_woocommerce_saferpaycw_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
NG3tqMiSVM_woocommerce_saferpaycw_transactions: Data: 15.55MB + Index: 0.00MB + Engine InnoDB
NG3tqMiSVM_wpsc_saferpaycw_dbversion: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 3707
blocks: 6
custom_css: 2
customize_changeset: 2
nav_menu_item: 55
nf_sub: 42
page: 12
post: 2
product: 2380
product_variation: 1372
revision: 47
seopress_404: 332
seopress_bot: 4
seopress_schemas: 1
shop_coupon: 1
shop_order: 8077
shop_order_refund: 30
wp_global_styles: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (10) ###

Contact Form 7: by Takayuki Miyoshi – 5.5.6
Elegant Age Verification: by jablonczay – 1.2.3
Envato Market: by Envato – 2.0.7
mame Saferpay for WooCommerce: by mame webdesign hüttig – 1.5.0
Product Filter for WooCommerce: by XforWooCommerce – 8.3.0
Raptus WooCommerce Bexio Automator: by Raptus AG – 1.11.1
WooCommerce PDF Invoice: by RightPress – 3.2.1
WooCommerce: by Automattic – 6.3.1
SEOPress PRO: by SEOPress – 5.5
SEOPress: by SEOPress – 5.5.1

### Inactive Plugins (2) ###

WooCommerce Matomo Analytics: by InnoCraft – 1.0.19
WP-Matomo Integration: by André Bräkling – 1.0.27

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: CHF (CHF)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1 - /shop/
Cart: #2 - /warenkorb/
Checkout: #3 - /kasse/
My account: #4 - /mein-konto/
Terms and conditions: #2047 - /agb/

### Theme ###

Name: tabak
Version: 3.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.15.4
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

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### Status report information ###

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Viewing 15 replies - 1 through 15 (of 27 total)
1 2
  • Thread Starter Viorel-Cosmin Miron

    (@siravecavec)

    2 years, 6 months ago

    after latest update, it seems no data is shown for sold products. We tried to regenerate the historical data, and also to rebuild the cache.

    MayKato

    (@maykato)

    2 years, 6 months ago

    Hello,

    also to rebuild the cache.

    Just to clarify, did you clear analytics cache from WooCommerce > Status > Tools?

    Can you also deactivate all plugins except WooCommerce and switch theme to Storefront to see if the sales data comes back? This will rule out any theme/conflict conflict issues.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter Viorel-Cosmin Miron

    (@siravecavec)

    2 years, 6 months ago

    Hi,

    Yes thats correct:
    Just to clarify, did you clear analytics cache from WooCommerce > Status > Tools?
    I cleared the cache.
    This is surely an issue on latest WooCommerce upgrade since more users seen to had this reported.

    Will have to wait for the night to conduct such actions since this is a production site.

    You people need to improve the debug procedures a bit. And if last upgrades were all fine, why just one now to break it?

    Will update this, yet I so doubt anything would interfere with invoices in such a way to have them all missing completely and all years. While still show on DB.

    Igor H

    (@ihereira)

    2 years, 6 months ago

    Hello,

    I totally understand. We never wanted to modify a production site unless there is an important reason.

    You can clone the site to a staging environment to perform tests without affecting the production site or real customers. Your host might help you with this, so it’s a good idea to check with them.

    Also, this free WP Staging plugin is helpful in this case: https://wordpress.org/plugins/wp-staging/

    Let us know how the test goes.

    Thread Starter Viorel-Cosmin Miron

    (@siravecavec)

    2 years, 6 months ago

    @ihereira

    From the console error logs, I do not see any issues with other modules, yet today will run the steps you mentioned, thats our last resort, to not have live website with any other issues.

    I added here last errors from console, maybe they can give you a lead, the issues is I had seen more people reporting exactly same issues, wondering if these issues have a common ground.
    Here is latest errors from our console logs.

    https://gist.github.com/uhlhosting/b34a2d86d4622f38ec7e7f1ade667f67

    Thread Starter Viorel-Cosmin Miron

    (@siravecavec)

    2 years, 6 months ago

    Copying database
-- Connecting to localhost... mysqldump: Got error: 1033: "Incorrect information in file: './tabaklae_wp1/NG3tqMiSVM_wc_admin_note_actions.frm'" when using LOCK TABLES

    We got this while trying to clone the site. Any idea what could cause this?

    Thread Starter Viorel-Cosmin Miron

    (@siravecavec)

    2 years, 6 months ago

        [tabaklae_wp1.NG3tqMiSVM_wc_admin_note_actions] Incorrect information in file: './tabaklae_wp1/NG3tqMiSVM_wc_admin_note_actions.frm'    
    [tabaklae_wp1.NG3tqMiSVM_wc_admin_note_actions] Corrupt    
    [tabaklae_wp1.NG3tqMiSVM_wc_admin_notes] Incorrect information in file: './tabaklae_wp1/NG3tqMiSVM_wc_admin_notes.frm'    
    [tabaklae_wp1.NG3tqMiSVM_wc_admin_notes] Corrupt    
    [tabaklae_wp1.NG3tqMiSVM_wc_category_lookup] Incorrect information in file: './tabaklae_wp1/NG3tqMiSVM_wc_category_lookup.frm'    
    [tabaklae_wp1.NG3tqMiSVM_wc_category_lookup] Corrupt    
    [tabaklae_wp1.NG3tqMiSVM_wc_customer_lookup] Incorrect information in file: './tabaklae_wp1/NG3tqMiSVM_wc_customer_lookup.frm'    
    [tabaklae_wp1.NG3tqMiSVM_wc_customer_lookup] Corrupt    
    [tabaklae_wp1.NG3tqMiSVM_wc_download_log] OK    
    [tabaklae_wp1.NG3tqMiSVM_wc_order_coupon_lookup] Incorrect information in file: './tabaklae_wp1/NG3tqMiSVM_wc_order_coupon_lookup.frm'    
    [tabaklae_wp1.NG3tqMiSVM_wc_order_coupon_lookup] Corrupt    
    [tabaklae_wp1.NG3tqMiSVM_wc_order_product_lookup] Incorrect information in file: './tabaklae_wp1/NG3tqMiSVM_wc_order_product_lookup.frm'    
    [tabaklae_wp1.NG3tqMiSVM_wc_order_product_lookup] Corrupt    
    [tabaklae_wp1.NG3tqMiSVM_wc_order_stats] Incorrect information in file: './tabaklae_wp1/NG3tqMiSVM_wc_order_stats.frm'    
    [tabaklae_wp1.NG3tqMiSVM_wc_order_stats] Corrupt    
    [tabaklae_wp1.NG3tqMiSVM_wc_order_tax_lookup] Incorrect information in file: './tabaklae_wp1/NG3tqMiSVM_wc_order_tax_lookup.frm'    
    [tabaklae_wp1.NG3tqMiSVM_wc_order_tax_lookup] Corrupt

    So it seems some parts of DB are corrupt, guess there is no way to recover this now or? Ofcourse restore to a previous point, I tried to run repair it did not helped.

    Berg (woo-hc)

    (@hegenberg)

    2 years, 6 months ago

    Hi @siravecavec

    The corruption may be due to various reasons, like hardware failure, bugs, and an unexpected system shutdown.

    In this MySQL documentation you get instructions on how to repair the tables:
    https://dev.mysql.com/doc/mysql-backup-excerpt/5.7/en/myisam-repair.html

    I hope that helps

    Thread Starter Viorel-Cosmin Miron

    (@siravecavec)

    2 years, 6 months ago

    @hegenberg so I managed to restore the broken tables from a backup, yet we still got this on woo error logs:

    2022-03-23T23:01:03+00:00 CRITICAL Uncaught Error: Object of class WP_Error could not be converted to string in /home/tabaklaedeli/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Leaderboards.php:175
Stack trace:
#0 /home/tabaklaedeli/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Leaderboards.php(356): Automattic\WooCommerce\Admin\API\Leaderboards->get_categories_leaderboard(5, '2021-01-01T00:0...', '2021-12-31T23:5...', Array)
#1 /home/tabaklaedeli/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Leaderboards.php(371): Automattic\WooCommerce\Admin\API\Leaderboards->get_leaderboards(5, '2021-01-01T00:0...', '2021-12-31T23:5...', Array)
#2 /home/tabaklaedeli/public_html/wp-includes/rest-api/class-wp-rest-server.php(1141): Automattic\WooCommerce\Admin\API\Leaderboards->get_items(Object(WP_REST_Request))
#3 /home/tabaklaedeli/public_html/wp-includes/rest-api/class-wp-rest-server.php(988): WP_REST_Server->respond_to_request(Object(WP_REST_Request), '/wc-anal in /home/tabaklaedeli/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/Leaderboards.php on line 175

    we got the logs when accessing analytics, on leaderboard none of the boards will load.

    Mirko P.

    (@rainfallnixfig)

    2 years, 6 months ago

    Hi @siravecavec,

    Just to confirm, did you perform the conflict test as suggested here?

    https://wordpress.org/support/topic/after-latest-upgrade-no-data-shown-for-sold-products/#post-15479748

    Once you’ve done that let us know and we’ll go from there.

    Best regards.

    Thread Starter Viorel-Cosmin Miron

    (@siravecavec)

    2 years, 6 months ago

    @rainfallnixfig yes we did all specified.

    I have moved the site to staging

    Disabled all plugins, switched to storefront, cleared the analytics cache, and rebuilt historical data. Errors persists in console.

    Mirko P.

    (@rainfallnixfig)

    2 years, 6 months ago

    Hi @siravecavec,

    Thank you for confirming that.

    Your logs are showing WordPress database errors and I believe that somehow your database got corrupted. Can you try with a fresh install of WooCommerce via FTP and see if it helps?

    After that, please go to WooCommerce > Status > Tools > ‘Verify base database tables’, and try running that function to see if all of the tables exist correctly on your database.


    Link to image: https://i.imgur.com/ut2kHcx.png

    You can also try using the “Update Database” button afterward.

    If all of this doesn’t help, then it’s likely that the database is corrupted. You’ll need to follow the advice shown here to repair it.

    Thread Starter Viorel-Cosmin Miron

    (@siravecavec)

    2 years, 6 months ago

    @rainfallnixfig unfortunatelly I have already did all the above mentioned steps, can you maybe be more specific towards what tables are causing the issue.

    None of the Tables show any errors in phpmyadmin nor in CLI.

    I have runned also the Update Database.

    And sorry, to do a fresh woocommerce install, do not see the point of doing all previous steps, fresh install cannot be connected to the issues I had and tried to remediate.

    Also I have done all previous all steps.

    Mirko P.

    (@rainfallnixfig)

    2 years, 6 months ago

    Hi there,

    There are multiple database tables referenced in your logs. Most likely the issue is related to the WooCommerce 6.3 release which added two database indices to the product attributes lookup table.

    https://developer.woocommerce.com/2022/03/08/woocommerce-6-3-released/

    The next recommended step is regenerating product lookup tables in:

    • WooCommerce > Status > Tools > Product lookup tables > Regenerate
    • WooCommerce > Status > Tools > Regenerate the product attributes lookup table > Regenerate

    If you still require assistance with this issue, please consider sharing a screenshot of what you’re seeing on your end with the browser console tab active. For screenshots, we usually recommend using https://snipboard.io/ or https://imgbb.com/.

    Let us know how it goes.

    Thread Starter Viorel-Cosmin Miron

    (@siravecavec)

    2 years, 6 months ago

    so running the above, will render unusable what previously worked. I had issues only with Missing leaderboard in analytics, now all are missing again.

    Now we move to what? I see a Exclamation mark, for now I cannot provide snapshop, not using any of the mentioned tools.

    This is what we have in console.

    03:31:10.026 XHR GEThttps://www.staging.tabaklaedeli.ch/wp-json/wc-analytics/leaderboards?after=2021-01-01T00:00:00&before=2021-12-31T23:59:59&per_page=5&persisted_query={}&_locale=user
[HTTP/2 500 Internal Server Error 103ms]
    P
https://www.staging.tabaklaedeli.ch/wp-includes/js/dist/api-fetch.min.js:2:5296
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    ​

    Nothing works nor is displayed not even how it worked after reporting last Leaderboard issues.

    I asked to what table does it belong, nothing is mentioned on the link you said referring to the question I asked.

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  • The topic ‘After latest upgrade no data shown for sold products’ is closed to new replies.